Our Activity Professional program no only covers how to provide engaging programs designed to create positive, social, fun, educational opportunities for residents of independent, assisted living, personal care and nursing home communities as well as adult day centers. This program also introduces students to gerontology in a compassionate way which allows Activity Professionals to understand seniors and the best means of working with them successfully.
HHS Elder Care
PODCAST (Shrink Rap Radio): In this interview, Dr. Robert Moss discusses a biopsychological model for use in psychotherapy. Biopsychology focuses on the biological and physiological aspects of psychology and how that applies in a therapy setting. This course will focus on how emotions are processed in each brain hemisphere as well as how cortical regions store and process information.
Why do they act that way? That is the question all parents of teenagers have asked themselves at one time or another. Understanding those not children, but not yet adult humans that take over the house is no easy feat. They have bad manners, contempt for authority, disrespect for elders, and spend all their time sleeping and playing video games.
Abnormal Psychology is a complex and highly interesting field of study. It is also one of the most recognizable and intriguing subfields of study in psychology. Our course will introduce you to the dynamics and prevention of abnormal behavior, including neuroses, psychoses, character disorders, psychosomatic reactions, schizophrenia and other abnormal personality patterns.
Information technologies are letting companies communicate, share, and provide data access to workers, managers, suppliers, and customers in ways that were unthinkable just a few years ago. Three types of information technologies are used by managers and workers inside organizations to access and share information: executive information systems, intranets, and corporate portals.
Understanding the basic concepts of accounting is essential to success in business. An accountant’s job is to provide information needed to run a business efficiently, while keeping expenses low and increasing profits. Our Accounting for the Non-Accountant course provides an introduction into the field of accounting geared specifically for the beginner. This course covers the basics of financial statements, fiscal analysis, budgeting and much more.
There are many types of facilities where Activity Professionals work. Activity Professionals can work in long-term care facilities, assisted living communities or adult day care programs. The Activity Professional provides activities for residents in these facilities and may play many diverse roles within the each community. The goal of the Activity Professional is to create a homelike environment where the residents have control of their lives.
This course is designed to help in meeting the needs of persons with Alzheimer’s disease in an acute care setting. It is designed to serve as a guide in helping you understand and practice the many facets of care for your patient with memory disorder.
Addiction is a chronic disease responsible for destroying lives, devastating families, and taking lives. There are many types of addiction; substance addictions (such as drugs and alcohol) as well as behavioral addictions (such as gambling, sex and eating).
As an office professional, you only have to do one thing: everything! And there never seems to be enough time to do it all, much less learn how. But if you really want to ramp up your job performance – and add value to your employer – you need to take this Administrative Assistant course. This course offers an almost endless supply of savvy advice, great tips, proven tools, and powerful strategies for dealing with both everyday job responsibilities and requirements.
Have you ever seen a beautiful, colorful website or a really neat video clip and wondered how it was made? Our Adobe Creative Cloud course will answer those questions and much more! Our course provides a comprehensive overview of Creative Cloud design elements and covers seven programs that all function in unique ways to make design interactive and fun.
Our Adobe Photoshop CS6 course is perfect for Photoshop newcomers and for advanced learners who are upgrading from an earlier version of the software program. We will begin by learning to set up the software and how to import image files from a variety of sources. We will cover the most important features of Photoshop CS6 including retouching and repairing damaged photos, enhancing your digital images, and adding custom 3-D effects.
Many individuals who are in a hospital or at home following a prolonged illness or injury that impacts mobility become frustrated when they cannot move around as they desire. Mobility and ambulation are important to overall health and recovery from illness and injury.
Aging & Society introduces you to gerontology in a compassionate way that helps you understand seniors and know how to work with them. This course combines sound academics with an empathetic view of the lives of older people.
Our Algebra Helper course will prepare our students to study Algebra II by helping them build a solid foundation of Algebra. Focusing on topics that Algebra students traditionally struggle with, our course aims to build the confidence necessary to further our students’ education in mathematics. Particular emphasis is placed on breaking down word problems and systematic problem-solving using everyday language.
Become an Alternative Energy Specialist and learn ways to help conserve, reduce, reuse, recycle, and thus minimize our impact on the planet. Through this “entry-level” green course you will learn that even small changes make a difference and that going green is good for our health, the planet, and even our budgets.
Alzheimer’s disease (AD) is an age-related brain disorder that gradually destroys a person’s ability to remember, think, learn, and carry out even the simplest of tasks. The fight against AD is urgent because, without a cure or more effective treatment, it will grow increasingly prevalent as the population ages. This course focuses on the progresses being made in the study of AD, its causes, and its treatments.
Many people are concerned about staying healthy and avoiding brain diseases such as Alzheimer’s disease (AD). Recent research is raising hope that it might someday be possible to delay the onset of AD, slow its progress, or prevent AD altogether. This course examines the different approaches to studying how to prevent or delay AD.
Alzheimer’s disease (AD) is a major public health problem that has severe impact on millions of older Americans and their families. This course explains what AD is, describes the main areas in which researchers are working, and highlights new approaches for helping families and friends care for people with AD.
One of the biggest struggles caregivers face is dealing with the difficult behaviors of the person they are caring for. The basic activities of daily living often become difficult to manage for both the person with AD and the caregiver. This course aims to provide information and suggestions to those caring for persons with AD.
This course presents key information on the Americans with Disabilities Act (ADA), passed by Congress in 1990. This law has far-reaching implications for almost every business and institution in the United States. This course will help learners understand basic expectations of ADA, and apply these expectations to the workplace.
PODCAST (Brain Science): In this interview, Dr. Temple Grandin discusses the practical side of understanding autism spectrum disorders. She identifies how diagnostic categories have changed over time and how autism has come to be understood as a broad spectrum disorder. This course will provide an overview of how autism affects the daily lives of individuals and Dr.
PODCAST (Shrink Rap Radio): Dr. Sage Breslin discusses her work with patients suffering from trauma. Dr. Breslin infuses traditional training with contemporary innovative techniques for a powerful transformative approach.
Our Anatomy and Physiology course makes the difficult concepts of anatomy and physiology clear and easier to understand. Focusing on the normal structure and function of the human body and what the body does to maintain homeostasis, our course provides students with detailed illustrations variety of interactive learning tools to help establish an essential foundation for success in the care of the human body.
Anxiety disorders affect about 40 million American adults age 18 years and older in a given year. This course takes a look at anxiety disorders, their possible causes and treatments.
If polled, the average person would say they are able to recognize abnormal behavior when they see it. The behavior might be assessed quickly as odd, strange, or sick. Being able to assess whether a person's behavior is abnormal or not and whether their behavior presents a danger to the individual or to others is a goal of all practicing psychologists, regardless of their theoretical orientation.
The construct of stress has been both a source of psychological research and writing as well as popular in media. In fact, the discussion of stress in the media has been so popular that the meaning of stress is not always clear. Stress is used to refer to both a cause and an effect. How we understand stress has changed and evolved throughout history. This course will provide an overview of the concept of stress from the historical, biological, social, and psychological perspectives.
Until the Diagnostic and Statistical Manual of Mental Disorders (5th Edition), or DSM-5, Obsessive-Compulsive Disorder was classified as an anxiety disorder. While it now has its own category (Obsessive-Compulsive and Related Disorders), these disorders still shared many of the same symptoms of intense anxiety.
Chemicals that alter moods or behavior have been used for thousands of years by people from just about every culture and society. This course will overview the reasons people use psychoactive substances, the problems such substances can cause, how to help people who want to stop using substances, and how to prevent people from taking them in the first place.
Sigmund Freud argued that everyday memory lapses and slips of the tongue obey the same psychological principles, and are explained by the same theories, as psychological disorders. While theorists have challenged Freud's views the idea that unconscious thoughts and emotions can produce psychological disorders prevails. This course will provide an overview of dissociative disorders and somatic symptom and related disorders, their symptoms, treatment, similarities, and differences.
Depression represents one pole of a person's mood while mania represents the other pole. Most of us fall somewhere in the middle of the mood spectrum, not too high or too low. Our mood lifts with good news or a kind gesture and may sadden if we suffer a disappointment such as a bad day at work or failure of a goal. As our mood lifts, we feel happy, energized, confident, and optimistic. As our mood saddens, we feel tired, sad, and pessimistic.
Sleeping and eating are critical aspects of our existence. We sleep close to 3,000 hours per year, which means we spend about one-third of our lives asleep. However, about 40% of us do not get enough sleep. A lack of proper sleep can lead to health and psychological illness. Eating disorders can also lead to illness. Eating disorders refer to extreme disturbances in eating behavior surrounding a person's weight.
Schizophrenia is the most catastrophic of all psychological disorders and affects about 2.5 million individuals in the United States alone. It typically begins in young adulthood and can impair social relationships, thinking, and health. Schizophrenia falls along the diagnostic spectrum in the Diagnostic and Statistical Manual with other psychotic disorders. While all of these disorders share similar traits, such as hallucinations and delusions, there are clear differentiations between them.
When we describe people's actions as introverted, brave, gregarious, we are implying that their behaviors are caused by their personality traits. Trait based explanations of personality appeal to our beliefs about human nature. The Diagnostic and Statistical Manual (5th Edition) states that the sum of an individual's traits constitutes his or her personality.
Neurocognitive disorders such as dementia disconnect sufferers from their own lives and from the lives of their loved ones. Sufferers are caught in the present moment, unable to relate to the past or to plan for the future.
Having any family member with a psychological disorder is stressful, but children affected by psychological disorders are especially stressful. Childhood is full of changes, and disease, genetics, and traumatic experiences can all result in a childhood with a risk for psychological disorders. This course will address the concerns for at-risk children as well as their parents and/or caregivers.
This course will focus on how society constructs old age as a distinct period of life. How a person's social class, race and ethnicity, and gender define opportunities will be explored as well as the myths and false beliefs often held about the aging process. This course will also provide an overview of the field of social gerontology and careers commonly held within the field.
Demography is the analysis of the size and composition of a population and flow of people from place to place. Population characteristics answer questions regarding age, race, ethnicity, sex, marital status, and where people live. Demographic changes influence every social institution, and population changes have transformed elderly generations from a small proportion of people to the fastest growing age group.
As people age, they construct their own theory of their aging experiences. Social gerontology focuses on the historical development of aging. This course will focus on how social gerontologists learn how people age by comparing and contrasting events in their lives as they grow older.
Human beings are not the longest living organisms that exist; many organisms live far longer. Extending the aging process remains a popular topic in both research and popular media. This course will examine the process of aging in humans. Hallmarks of old age, whether there is a built-in "biological clock", and whether aging can be reversed will all be discussed.
Do adults change their behavioral patterns and ways of thinking as they age, or are personalities and thinking patterns fixed from early childhood? This course will address psychosocial development and cognition in midlife and old age as well as the impact of common stereotypes about aging on empirical research in the field.
Cognition refers to the mental processes that allow us to perceive, recall, reason, make decisions, solve problems, and make sense of the world around us. Gerontologists have focused on studying cognitive processes among older adults during the past few decades. This course will examine the fruit of this research and how cognition, intelligence, and memory change as we age.
Our social convoy, or family and friends who surround us and help in the successful negotiation, varies throughout our lives, but it serves the consistent purpose of providing us with support, encouragement, and helps us to maintain health. This course will explore how our relationships and social bonds change as we age and what support systems look like for older adults in today's society.
Many people continue to work well past the traditional age for retirement. According to the U.S. Bureau of Labor Statistics, in 2011, 1 in 5 men and 1 in 8 women aged 65 or older were employed either full- or part- time. This course will explore the issues involved with work, retirement, and leisure including factors associated with retirement and how the aging population contributes to the labor force.
Political seasons often highlight the political and social policy issues important to older Americans. Issues about economic security and the political unity of older Americans arise as a topic of discussion. This course examines economic security in later life as well as the politics of aging in the United States and what role older Americans play in the political process.
Most of us find death to be an uncomfortable topic to think about or discuss. However, death is something every living organism faces. This course will examine death, dying, and bereavement and how society and culture impacts views on bereavement and experiences with death and dying.
Social policies provide guidelines, principles, legislation, and activities that affect human lives and are likely to determine the context in which you, your friends, and your family will age. This course will address the future of aging through the impact of global aging policies, current economic challenges for aging policies in the United States, and the role of social policies.
Attention Deficit Hyperactivity Disorder (ADHD) is a common childhood disorder. Symptoms include difficulty staying focused and paying attention, difficulty controlling behavior, and hyperactivity. This course examines information about ADHD symptoms, diagnosis, and treatment.
Managers help give organizations form and substance through their use of authority. One way managers give form and substance to organizations is by allocating authority, which is the right to give commands, take action, and make decisions to achieve organizational objectives. This can be done through the chain of command, a vertical line of authority in an organization that clearly states who reports to whom.
Autism is a group of developmental brain disorders, collectively called autism spectrum disorder (ASD). ASD has a wide range of symptoms, skills, and levels of impairment, or disability, that children with ASD can have This course focuses on assisting parents in understanding an ASD diagnosis.
Autism spectrum disorders, or pervasive developmental disorders range from milder forms like Asperger syndrome to severe forms of autistic disorders. Autism spectrum disorders are common in pediatric populations and impact childhood development in multiple areas including speech, motor skills, and social interactions.
Automotive Service Management provides coverage across a wide range of topics that are critically important in the fast-paced, complex world of automotive service management. Exploring over 30 different topics, real-life examples help reinforce key points and concepts.
This Automotive Technician (ASE) series covers automotive theory and the service and repair of various systems of the automobile. This course prepares students for a successful career as an Automotive Technician by outlining the automotive industry, the role of the Automotive Technician, and steps for diagnosing and servicing all automobile systems.
Our Automotive Technician Exam Prep course prepares students to sit for the National Institute for Automotive Service Excellence (ASE) A1-A8 and L1 certification exams. This course outlines specific ASE tasks and content related to their diagnosis, maintenance, and repair. Students will practice with pretests and ASE style exam questions to fully prepare for the exam and become familiar with its format.
Learn how to use your strengths, optimism, and sense of belonging, power and energy to prevail in service of a purpose in our Balanced Leadership for Women course. Listen to stories told by amazing women leaders and learn from their failures and success. Discover techniques for balancing work and life through centered leadership with tools for connecting, engaging, and energizing yourself and others. This course starts with you and helps you build your path for success.
Are you prepared for nuclear missiles, new weather patterns, a breakdown in government, and the unknown? What will you do if the lights never come back on? What if there is no help coming. . . ever? Are you concerned about how you would keep your family alive and safe after society has collapsed? Our Basic Survival Skills course will give ideas and share secrets to surviving weeks, months, and even years after a disaster.
Companies can create a competitive advantage by using their resources to create a greater value to customers than their competitors can give them; managers play an integral role leading this organizational process. A competitive advantage is built on a company’s resources that are valuable, rare, imperfectly imitable, and nonsubstitutable.
There are leaders who inspire and motivate employees to reach beyond their wildest expectations. Multiplying Managers are those who get more done with fewer resources, develop and cultivate new talent and ideas and bring the energy necessary to lead to organizational change, growth and the fostering of innovation.
Do you feel like people walk all over you? Do you want to learn to be a more confident, assertive individual? If so, this course is for you. The class will teach you the necessary skills to be decisive and in control of your life. The course will teach you to improve your relationships, move your career forward, and earn the respect of your friends, family, spouse, co-workers, even your boss.
First time managers have their work cut out for them, many new skills to learn, having to deal with different personalities, and greater responsibilities to accomplish. The Becoming a First Time Manager course provides a new, friendly approach for those charged with the task of management.
Spanish is one of the most widely spoken languages in the world and the number of Spanish speakers is growing every day. If you are trying to learn Spanish, this course will give you the opportunity to learn basic conversational Spanish. The goal of our program is to teach basic Spanish vocabulary, grammar, literacy, and conversation skills to students with little or no knowledge of the Spanish language.
If you have always wanted to write a novel but you have no idea how to begin the process, then Beginning Writer’s Workshop is created just for you. In this course, we cover all the basics you need to get started on producing your own book. You will be introduced to the fundamentals of creating the right plot, settings, scenes and developing characters. This course also helps to guide you through the tricky parts of writing: points of view and dialogue.
Today, bowhunting ranks higher in participation than almost any other form of hunting, after whitetail gun hunting! Our course is compiled with the very best tips and strategies, that give insights on critical gear, shooting advice, bowhunting techniques, and tons of helpful hints for in-the-field archery success. Our Better Bow Hunting course takes a straightforward approach and highlights everything you can do to get more out of your archery products. We include real-life situations and
Living in a very diverse world, organizations recognize the importance to be equipped to perform successfully in a challenging and competitive work environment through leading with cultural intelligence. This course will take you through the steps involved in developing cultural intelligence and to develop an understanding of the importance of maintaining cultural intelligence in professional relationships.
Interpersonal Communication is a very important skill that is needed to develop and maintain personal and professional relationships. Just because you are talking does not mean you are communicating. This course will take you through the steps involved in understanding the importance of interpersonal communication and the effect on our daily interactions.
Research on aging is constantly evolving based on new discoveries. This course introduces some key areas of research into the biology of aging.
This course presents information on the threat that terror organizations may use biological agents to kill people and cause chaos. Biological warfare is regulated and denounced by world governments. Terrorists are increasingly likely to use biological agents for the fear it creates in others. Companies, families, and individuals can prepare by learning about bioterrorism, preparing for attacks, and learning how to mitigate the effects of an attack. This course gives learners practical inf
Bipolar disorder, also known as manic-depressive illness, is a brain disorder that causes unusual shifts in mood and energy. Recently, doctors have been diagnosing more children with bipolar disorder. This course offers an overview of bipolar disorder in children and teens.
PODCAST (Brain Science): In this interview, Dr. Pamela Greenwood discusses the most recent research on our cognition as our brain ages. She argues that what is most important for cognitive aging is not the actual structural change of the brain but the ability of the aging brain to dynamically change with experience, both structurally and functionally.
PODCAST (Brain Science): In this interview, Dr. Michael Merzenich discusses the area of brain plasticity. As a pioneer in the field, Dr. Merzenich provides a clear overview of how researchers have developed a more complete understanding of brain plasticity over time and how to apply research findings to daily life.
Are you looking to demonstrate more value to customers or employers? By using today’s hottest social media platforms you are able to build the powerful personal brand that gets you what you want.
To better serve customers, service workers need to build a relationship with each one. Customers have needs beyond completing a simple business transaction; they have Emotional Needs as well. Customer service workers can fulfill these needs by building rapport with the customers they serve. Rapport is built by carefully listening to the customer, in order to understand what their wants and needs are.
Repeated and unwanted actions by an individual or group intended to intimidate, harass, degrade, or offend one or more persons is bullying. In organizations, bullying has a negative impact on the emotional health and well-being of employees and affects the performance of the entire organization. Bullying has become a serious and growing problem affecting a significant proportion of healthcare professionals compared to other industries.
From simple e-mails to formal letters, business professionals will need to compose documents that educate, persuade, inform, or enlighten others. Writing is an essential element of business communication. By the time most of us get through grade school, high school, and college, we feel like we have the basics of writing down pat. However, we still see basic grammar mistakes in the workplace.
Management issues are fundamental to any organization: How do we plan to get things done, organize the company to be efficient and effective, lead and motivate employees, and put controls in place to make sure our plans are followed and our goals are met? Good management is basic to starting a business, growing a business, and maintaining a business once it has achieved some measure of success.
From simple e-mails to formal letters, business professionals regularly compose documents that educate, persuade, inform, or enlighten others. There are many types of business documents, some very specific to an industry while others are common across all industries. Some of the common types of documents include memos, letters, reports, and emails. This course discusses the components of business writing and explains how to write these basic documents.
Views on aging are changing. Aging no longer necessarily means physical decline and illness. The National Institute on Aging studies ways to support healthy aging and prevent or delay the onset of diseases that disproportionately affect us as we age. This course will examine results from NIA-sponsored studies to improve understanding of hormone supplements, calorie restriction and other interventions to promote healthy aging.
How people obtain and share information has clearly changed in recent decades. There are two basic methods of obtaining information, manually and electronically. Once obtained, information needs to be processed, which means transforming raw data into meaningful information that can be applied to business decision making. Information must also be protected by ensuring that data are reliably and consistently retrievable in a usable format for authorized users but no one else.
Taking care of someone with Alzheimer’s disease (AD) can be both rewarding and challenging. Caregivers may often feel like they are on an emotional roller coaster. The goal of this course is to provide information to assist in coping with the many challenges of caring for a person with AD.
Case management has become standard practice and an essential component in providing support to clients throughout health and human services. The case manager is tasked with helping clients minimize their stay in hospitals and to locate services in their communities in order to receive treatment as well as support. Case managers are a support to clinical staff and a advocate for clients.
The Certified Information Systems Security Professional (CISSP) course is designed to ensure that someone handling computer security for a company or client has mastered a standardized body of knowledge. Certified Information Systems Security Professional (CISSP) has developed as the key certification for security professionals in government and industry. Corporations are seeking certified, experienced information security professionals to safeguard their information and assets.
Customer service providers face both organizational and personal roadblocks that can prevent them from delivering exceptional customer service for every customer. Understanding what these roadblocks are and working to overcome them helps customer service providers overcome these challenges. This course shows how to overcome these obstacles to ensure every customer receives the service they deserve.
This course discusses the stages of team development, the impact that norms, cohesiveness, and size has on teams, and how to deal with team conflict.
Our Introduction to Chemistry course will prepare students to continue their education in Chemistry by helping them build a foundational knowledge of atoms and matter: their structure, properties, and interactions. Focusing on topics that students typically struggle with, our course will provide exposure to many types of calculations, as well as step-by-step approaches to solving them.
Our Child and Adolescent Development course encourages students to use current research to think critically about developmental theories and practices. You will explore which nutritional, physical, parental, educational, societal, and other factors will lead to optimal physical, cognitive, and psychosocial outcomes for the next generation of children.
This course will provide an overview of child abuse including recognition of abuse, reporting, and how abuse affects our society as a whole. Although this is an issue that takes place globally, this course will focus solely on child abuse in the United States. Specifically, this course will identify the different types of abuse that can happen to children including physical, psychological, sexual and neglect among others.
Love working with children and want to learn techniques for supporting their development? Our Child Care Worker course provides practical advice to prepare you for your role as an educator of young children. Learn the principles of providing ultimate learning environments, developing engaging curricula for various developmental stages, meeting children’s social-emotional needs and interests, and communicating and interacting with parents and staff professionally.
Do you love being around children? Have you ever thought about becoming a child care worker or wondered if you could start a home day care business? Our Child Day Care Management distance learning course can provide you with the information to take the first step toward earning an attractive child care worker salary.
Our Health, Nutrition, and Safety of Children course explores the role of early childhood educators in fulfilling the nutrition, health and safety needs of young children in their care. This course identifies the professional standards of the field and discusses best practices for applying them in the early care setting. Students will learn how to teach healthy practices and to promote the overall wellness of children.
Children with speech, language, or listening problems can look forward to less frustration, self-doubt, and misplaced blame for their limitations if they are properly diagnosed and treated and if their family is informed and supportive. If you suspect or have been told that your child has as a speech, language, or listening problem, our course will give you a deeper understanding of the diagnoses and how to offer help for your child. Armed with knowledge, you are in a better position to hel
The CISA Certified Information Systems Auditor Training Program includes expert training modules with all-inclusive training program that provides the benefits of classroom training at your own pace. The Certified Information Systems Auditor (CISA) program is the standard of achievement for those who audit, control, monitor and assess information technology and business systems.
The 100-101 Interconnecting Cisco Networking Devices Part 1 (ICND1) course is associated with the CCENT certification and the first step in achieving the CCNA Routing and Switching certification. Our CCENT course will prepare candidates for the Interconnecting Cisco Networking Devices Part 1 (ICND1) v2.0 exam. This course teaches the knowledge and skills required to successfully install, operate, and troubleshoot a small branch office network.
This CCNA 200-101 Interconnecting Cisco Networking Devices Part 2 (ICND2) course prepares for the exam associated with the Cisco Certified Network Associate certification. This course provides the knowledge and skills required to successfully install, operate, and troubleshoot a small to medium size enterprise branch network. This course covers topics LAN Switching Technologies; IP Routing Technologies; IP Services (FHRP, Syslog, SNMP v2 & v3); Troubleshooting; WAN Technologies.
Our Cisco Implementing IP Routing course is one of three courses needed to become a Cisco Certified Network Professional CCNP®. This training course provides students with the skills necessary to be successful on the qualifying exam ROUTE 300-101. Successful completion of this course will certify that candidate has the knowledge and skills necessary to use advanced IP addressing and routing in implementing secure Cisco ISR routers connected to LANs and WANs.
Our Cisco Certified Network Professional (CCNP) certification training course provides students with the knowledge and skills that are necessary to plan, configure, and verify the implementation of complex enterprise switching solutions using Cisco Architecture. The course also covers secure integration of VLANs, WLANs and voice into campus networks.
Our Troubleshooting and Maintaining Cisco IP Networks (TSHOOT 300-135) course is designed to ensure that individuals possess the important knowledge and skills necessary to (1) plan and perform regular maintenance on complex enterprise routed and switched networks and (2) use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting.
Taking our Classroom Management Secrets course will give participants practical advice and step-by-step instructions for devising a classroom management plan that motivates their students to want to behave in the classroom. Among many things, topics will cover important information on how to handle difficult students, how to fuel intrinsic motivation, how to teach routines, and how to be a calmer, more effective teacher.
In this day and age with all the things that can happen to a person and all of their information, client and patient rights are important to know and understand. Client-patient rights have changed from when they first became a part of medical and research programs to what we know now. While rights vary from state to state and county to county, the rights of patients and clients are a very important part of healthcare.
Have you thought about working with other professionals providing health care to patients? Are you a good team player? As a Clinical Medical Assistant you will work closely with patients and physicians; take vital signs, interview patients, record patient information, and provide point-of-care testing. Clinical Medical Assistants are projected to be among the fastest growing occupations in the next 5 years.
The coaching profession continues to evolve as a skill set and communication form that can be applied to many situations at work and in life. With the coaching profession on the rise it is important that coaches are trained in the most up-to-date methods of coaching their clients. This course uses the Co-Active Coaching Model to help you develop your skills in communication, relationships, and coaching to achieve transformational change in others.
Much customer service is done when service workers are helping customers face-to-face. For customer service workers to provide exceptional customer service in the fast-paced, competitive business world, they must be able to gather information appropriately by asking and answering questions.
Communicating with others is a basic human need and the foundation for all social interactions. When healthcare workers effectively communicate with those for whom they care, it helps patients feel less isolated and can improve their sense of wellbeing. Often, the effects of aging, illness, and disabilities can become barriers to effective caregiver-patient communication.
Communicating with others is a basic human need and the foundation for all social interactions. When healthcare workers effectively communicate with their patients, they may feel less isolated and have an improved sense of wellbeing. Often, the effects of aging, illness, and disabilities can become barriers to effective caregiver-patient communication, especially when patients lose some or all ability to hear the spoken word.
For companies and individuals to be effective at exceptional customer service, they must master the art and science of communications. This mastery starts with a good understanding of the elements of communication and the basic communications styles service providers will encounter. Communication is important to business; it is especially important when it comes to customer service. This course discusses essential elements of communication in the customer service industry.
Communication is the process of transmitting information from one person or place to another. Much of what people understand during communications is colored by their perceptions. Perception is the process by which individuals attend to, organize, interpret, and retain information from their environments. Perception creates communication problems for organizations because people exposed to the same communication and information can end up with completely different ideas and understandings.
When health care workers effectively communicate with those they care for, it helps patients, clients, and residents feel less isolated and improves their sense of wellbeing.
All companies have competition. Depending on the industry, a company’s competitors may count in the tens, hundreds, or even thousands. All these companies are working hard to gain customer attention. Customers prefer to spend their money with companies that deliver great service, respect their needs, and are willing to build a positive relationship with them.
We offer you the most effective way to earn your CompTIA A+ certification. CompTIA A+ is the starting point for a career in IT. The exam covers maintenance of PCs, mobile devices, laptops, operating systems and printers. Two exams are necessary to be certified: CompTIA A+ Essentials, exam code 220-901; and CompTIA A+ Practical Application, exam code 220-902.
This CompTIA Healthcare IT Technician Exam Prep course prepares students to pass the Healthcare IT Technician certification examination (CompTIA HIT-001). Students will learn the operational, regulatory, and security knowledge needed to provide hardware and software support in medical environments where Electronic Health Record systems are being deployed or maintained.
CompTIA Linux+ is a high-stakes, vendor-neutral certification that validates the fundamental knowledge and skills required of junior Linux Administrators.
The CompTIA Network+ certification is the sign of a qualified networking professional. Our course is designed to teach the CompTIA Network+ skills necessary to prepare for the N10-006 certification exam. CompTIA Network+ certification is vendor-neutral, validates technical competency in network technologies, installation and configuration, media and topologies, management, and security. CompTIA Network + is designed to ensure a common level of understanding for IT Professionals.
CompTIA Project+ supports the value of maintain a project management philosophy within organizations. CompTIA Project+ covers the entire project life cycle, from initiation and planning through execution, acceptance, support and closure. It validates that project managers and team members have the classic project management skills to help them complete projects on time and within budget.
CompTIA Security+ certification designates knowledgeable professionals in the field of security, one of the fastest-growing fields in IT. CompTIA Security+ is an international, vendor-neutral certification that demonstrates competency in Network Security, Compliance and Operational Security, Threats and Vulnerabilities, Application, Data and Host Security, Access Control and Identity Management Cryptography.
In this fast paced world of technology, it is important to be computer literate. This Computer Basics course will teach you the things you need to know in order to get and keep a job in the modern workplace. Many jobs require that you have a basic understanding of both computer hardware and software. Companies now rely heavily on email, Excel spreadsheets, PowerPoint presentations, Access databases, and Word documents.
In this fast paced world of technology, it is important to be computer literate. Computer Basics gives students a better understanding of computers and many fascinating components of the digital world. This course introduces learners to basic hardware, such as traditional desktops, tablets and mobile applications.
This course provides you with comprehensive, up-to-date information on the use of technology by paralegals in all types of legal organizations. Computers in the Law Office describes basic computer concepts as well as more complex skills and software programs. This course covers important topics such as an updated discussion of electronic discovery, Internet legal/factual research, legal timekeeping and billing, litigation support software, and case management and docket control software.
Taking a consultative approach to customer service can build a loyal, profitable customer base. This course discusses how to take a consultative approach to customer service.
Many people want to eat healthier, which includes lots of fresh fruits and vegetables; but prices at the local market can make this expensive to do. You can always plant a garden, but not everyone has the space for that. The answer to both problems is container gardening. This course gives you the information you need to get started in the satisfying world of gardening.
Do you or a loved one have Chronic Obstructive Pulmonary Disease (COPD)? COPD is emphysema, chronic bronchitis, or both. About 80 - 90% of COPD diagnoses are caused by smoking. Once COPD occurs, the disease is not reversible. With practical tools and an effective plan, you will have a good understanding of this lung disease, its treatment options, and coping strategies. Our COPD course will help you be better prepared to cope or care for a loved one with the disease.
This course presents information on corporate compliance and ethics in the United States. Regulatory Compliance and oversight is a complicated discipline impacting public and government organizations, as well as the private sector. This course gives learners an overview of regulatory compliance history, basic components of compliance and ethics program, and gives expectations for applying corporate compliance and ethics in the workplace.
Many accidents and injuries can occur in the workplace. Having a workplace first-aid program that includes training workers on how to give Cardiopulmonary Resuscitation (CPR) minimizes these risks by giving the injured or sick person some basic treatment until professional emergency medical service personnel can arrive.
As a new photographer you’ve got to start somewhere and our Create Stunning Digital Photographs course is great place to start! The goal of this fun and informative course is to provide you with an introduction to digital photography and get you started on the path to becoming a great photographer. You’ll begin by learning the fundamentals of digital photography including composition, lighting, exposure and using your camera’s manual mode.
Companies that innovate create new competencies that in turn lead to a sustained competitive advantage or a competitive disadvantage. This makes managing the innovation process a critical management task. Organizational innovation is the successful implementation of creative ideas.
It is important for organizations to have a strategy, because the resources available to achieve long-term goals are limited; managers play a key role in creating company strategies. This course discusses how organizations create industry, cooperate, and company level business strategies.
PODCAST (Shrink Rap Radio): Studies indicate that the brains of highly creative individuals activate differently than others when engaged in creative work. Harvard psychologist Shelley Carson explains how learning to mimic the brain activation patterns of highly creative individuals can help to enhance creativity.
Have you ever faced writer’s block? Transforming your visions onto paper doesn’t have to be difficult. Our Creativity Training for Writers course gives you the knowledge and tools to help unleash your creative side. We will discuss ways for breaking through writer’s block and methods for jumpstarting creativity. The basics of writing essays, memoirs, short stories and books and ways to get your name out there to publishers, magazines, and writer’s groups are covered.
Get ready for exciting training in law enforcement training with our Criminal Justice program! In criminal justice, you’ll enforce the law; protect people and property; and investigate possible crimes for local, state, or federal government.
Successful organizational leaders understand the importance of honing their critical thinking skills. Being an effective critical thinker is much like excelling at any art form; it takes commitment, practice, and years of hard work to achieve high results. This course explores the elements of critical thinking, the impact they have on strategic leadership, and the skills leaders must practice to be successful.
The business world is globalized, with many companies working across international boundaries; managers need to understand how to manage this environment. This course discusses the impact culture has on how people view management practices, and it discusses how to manage in a diverse world.
This course is designed for general audiences. The goal of this course is to provide information that helps individuals understand the importance of diversity in the workplace and how to best support it in ways that benefit everyone. The success of an organization, and therefor it’s competiveness in the marketplace, is dependent upon its ability to understand diversity, realize its benefits, and embrace it. Organizations that analyze their own workplace diversity and then cultivate an incl
Advocates have a huge influence over other current and potential customers as they are seen as “one of them”. Companies that promote a customer advocacy management program can reap the benefits these advocates provide. Customer Advocacy is a specialized form of customer service where companies focus on what is best for the customer.
Many companies reward their best customers with special deals. This course discusses the value of customer loyalty programs.
Customer Relationship Management uses technology to keep track of customer data, which can then be analyzed and used by companies and individuals. This course discusses how customer service management systems work and how they are used to provide better customer service.
Being able to understand a customer’s needs and being able to fulfill those needs effectively is a strategic advantage for organizations. Before excellent customer service can be delivered, one must understand basic elements and terms relating to customer service as well as proper ways methods of communicating professionally. Good customer service starts by understanding and practicing the fundamentals with every customer, every day.
Excellent customer service is one of the most important things in providing quality health care and can make a significant difference for service providers as well as their clients, patients, and consumers. This course provides an introduction to customer service in the behavioral healthcare setting and how to identify the difference between mediocre and exceptional customer service.
Customers are the lifeblood of virtually every business in every industry. Organizations and individuals who strive to deliver exceptional customer service are more likely to be successful. Providing good customer service is one of the most important things in healthcare.
Customer service professionals play a vital role in any organization that wants to be profitable. Professional service can be a competitive advantage that helps build a strong, consistent, and loyal customer base. In order for an organization to rise above their competition, they need a dedicated, professional customer service workforce that strives to build customer loyalty. This course discusses professionalism and why it is important for providing excellent customer service.
In order to be successful, companies and individuals must first decide where they want to go, and then they make plans on how to reach their objectives. This course discusses how organizations develop and execute customer service strategies.
In our Customer Service Survival Skills course, students will learn how to get to the heart of customer service; a challenging but not impossible achievement. Customers expect quality service and in return will provide loyalty. Businesses today understand that customer service loyalty contributes to the success and growth of a business.
Listening is more than simply hearing the words said by someone else. Listening occurs when the listener takes the time to fully comprehend what the speaker is trying to say. This is an important skill for customer service providers, because the customer’s decision to purchase a good or product is as much an emotional decision as it is a rational one.
This course provides a comprehensive, trustworthy framework of practices for assuring information security. Students will learn how the various roles and functions within Cybersecurity practice can be combined and leveraged to produce a secure organization. Concepts will not be presented as stagnant theory; instead, they are interwoven in a real world “adventure” story that runs throughout.
PODCAST (Brain Science): In this interview, Dr. Allen Frances, author of Saving Normal, shares his insider's view of how the Diagnostic and Statistical Manual of Mental Disorders (DSM) has come to be what it is in its current edition, the DSM-5. This course will not only cover how the DSM has been developed over time and the changes that have been made and why, but it will also address the role of pharmaceutical companies in the diagnosis and treatment of mental illness.
There are difficult people in all our lives. These people spend their time not doing what we want them to do, or doing things you don’t want them to do. This course will help you identify those difficult people, understand why they act that way, and teach you to not be their victim anymore.
A very high percentage of companies use groups of people to make decisions, because groups usually come up with better solutions then people working alone do. This course discusses group decision making and gives several processes groups can use to arrive at a decision.
“I have some bad news for you.” No one likes hearing this statement, especially in a healthcare setting. For staff members and caregivers who work every day with the sick, injured, and elderly, having to be the bearer of bad news can become a common, almost routine part of the job. This can be a rather difficult chore for most people because everyone reacts differently to learning something that is life changing to his or her own health or the health of a loved one.
A dental assistant is a vital employee in many dentists' offices. Dental assistant jobs can vary from office to office, but generally a dental assistant can help sterilize equipment, prepare dental instruments, locate patient records, help patients keep comfortable and assist the dentist during procedures.
The Dental Office Assistant course delivers all the latest information and skills practice you need to succeed in the paperless era: technology, forms, and equipment in use today as well as up-to-date coding information and HIPAA and OSHA guidelines. This course describes functions of the dental business office and how to properly communicate information to patients.
Companies are organized into subunits or departments, in order to make management more effective and efficient. This course discusses the five major ways organizations are departmentalized.
Depression is a common but serious illness which interferes with daily life and causes pain for the person with depression as well as for those who care about them. This course examines depression’s symptoms, causes, and treatments.
When a woman has a depressive disorder, it interferes with daily life and normal functioning. The vast majority of women who seek treatment can get better. This course examines depression and its effects on women.
When customer service providers give customers value that goes beyond the product or service offered, they create partnerships. Establishing partnerships with the customer is an important way to grow sales and a business. When a customer service worker adds value to a customer relationship, they can direct resources and capabilities in ways that really benefit every customer they come into contact with; they need to do more than give lip-service to the partnership.
PODCAST (Shrink Rap Radio): Psychologist, professor, and author Dr. Pieter Russouw discusses his work in the emerging field of neuropsychotherapy. Neuropsychotherapy focuses on building neural pathways as a method of intervention in psychological distress and illness. It is the underpinning of the utilization of the principles of neuroscience on a day-to-day basis and has the potential to help the field of psychology move towards new treatment outcomes.
Do you or a loved one have pre-diabetes? We all know that we need to exercise and watch what we eat, but until something goes wrong, it’s sometimes hard to commit to. Understanding diabetes will help you take action to reverse or minimize your risk of developing type 2 diabetes. Our Diabetes: Prevention and Treatment course will give you practical tools to empower you to take control of your health and share healthy habits with those you love.
The elementary classroom today, is more diverse, inclusive, and plugged in to technology than ever before and although schools today are changing so rapidly, the power of differentiation remains the same and the need is ever growing!
In today’s fast-paced world, customer service providers need to rely on email and telemarketing to stay connected to customers. The use of email has revolutionized the way the working world communicates. Email lets customer service workers stay connected to customers asynchronously, without having to talk directly to them. When used properly, email is a very effective service tool. Another way to stay connected to busy customers is through telemarketing.
This Dining Room & Banquet Management course is ideal for a student that wants to move into hospitality management. Its emphasis is on the service aspects of a business that will distinguish an outstanding dining experience. The course includes the history of dining room and banquet service, the proper techniques of service, sanitation requirements, and important merchandising concepts.
Direct Support Professionals provide care for individuals with developmental and or physical disabilities in a number of settings including group homes, day programs, home & community based services, and vocational rehabilitation. Students will learn methods for providing assistance with living skills development, health maintenance, medication administration, personal care, and behavioral development.
Workplace emergencies are rather common. They range from small incidents, such as a fire alarm going off, to large events like hurricanes and snowstorms. In the long-term healthcare setting, staff members are responsible for more than just their own safety during an emergency. They must also see to the needs of patients and residents.
Working as a dental office assistant is an ideal method of finding employment in the professional setting of a dental office without spending the time or money to pursue a more in-depth education required of those working in the clinical side of the dental practice. As a dental office assistant, you often single-handedly manage the office side of the operation.
Are you interested in a career in the medical industry? This field is rapidly growing and there is high demand for individuals with knowledge of medical office operations, which includes diagnostic and procedural coding. Our Discover a Career as a Medical Coder provides an overview of essential coding concepts that are relevant in today’s coding systems.
A medical office assistant is a great career for any person who wants to be a part of medicine, but who doesn’t have the time or money to pursue a more in-depth education that leads to nursing or medical school.
The topics handled in our Discover a Career as a Paralegal course include a brief synopsis of on-the-job duties, job opportunities and a variety of legal specialties served by paralegals. We will cover the differences between civil and criminal law, legal office management and paralegal ethical concepts.
The demand for skilled pharmacy technicians is rapidly growing. If you are interested in a dynamic career in a high paced medical field, this course is for you. This course provides an overview of the history of pharmacology and the day to day responsibilities of a pharmacy technician in hospital and retail pharmacy settings. Common drugs and their uses, as well as how they are administered and possible interactions in the body are described.
Our Discover a Career as a Teaching Assistant courses provides a comprehensive overview of this rewarding career in the education field. Our course covers the various ways paraprofessionals support the overall development of the child and it also introduces effective instructional strategies and behavior management techniques. Understanding ways paraprofessionals support the classroom, academically and emotionally, will help define how vital this profession is.
Becoming a Veterinary Assistant can be a rewarding career in which you have the potential to make a difference in the lives of animals and the people who love them. This course provides an overview of the history of veterinary medicine and the overall day to day operations in a hospital or clinic setting. You will be introduced to basic skills such as maintaining medical records, pet health care such as grooming and dental practices, and potential diseases that affect animals.
Interior design touches the lives of all of us in most aspects of life. At one time or another, almost everyone has been an interior designer or decorator on a limited scale when choosing a painting color or rug, when buying furniture for a new living or work space. Our Discover a Career as an Interior Designer course incorporates concepts used with design, color, textiles, flooring and lighting to give you a broad overview of the fundamental aspects of interior design.
In order to have a diverse workplace, managers need to first understand how people differ. Surface-level diversity is the differences in people that are immediately observable, measurable, and generally not changeable. Deep-level diversity is those differences between people that are communicated through a worker’s behavior and can only be learned through extended interactions with each other.
Have you ever thought about a career in addiction coaching? Do you feel passionate about helping people reclaim lives that have been deteriorated by drugs or alcohol? Addiction coaching professionals treat individuals who are in need of substance abuse counseling as well as offer peace of mind to the families of persons who are in need of drug addiction counseling.
Drug and Alcohol Counseling Level 2 is a comprehensive course for people who want to work with the chemically dependent and addicted in a variety of treatment settings. This course shows the student how to use the best evidence-based treatments available, including motivational enhancement, cognitive behavioral therapy, skills training, medication and 12 step facilitation.
Workers who use alcohol and drugs on the job, or come to work while under the influence of either, pose significant risks to the safety, productivity, and profitability of a company. Companies that adopt and enforce a drug-free workplace policy and program can mitigate many of these risks and will have healthier, happier workers.
Early Childhood Development introduces the unique qualities of the young child as distinguished from older children and demonstrates how to work with young children in ways that correspond with their individual developmental level and social and cultural environment. In each modules text, you will find “in the classroom” inserts that illustrate how current findings and theories translate into real applications in daycare centers, preschools, kindergartens, and primary schools.
An eating disorder is an illness that causes serious disturbances in your everyday diet. Severe distress or concern about body weight or shape may also characterize an eating disorder. This course will examine eating disorders and how to treat them.
The current outbreak of Ebola in West Africa has been connected to more than 4,000 deaths since the latest outbreak began late 2013 (Weintraub, 2014). The Ebola virus, formerly known as Ebola hemorrhagic fever, is a rare disease caused by an infection from the Ebola virus strains. While rare, it is severe and often fatal in humans. Wild animals are believed to transmit the virus to people, and it spreads through the human population through close person-to-person contact (WHO, 2014).
Writing is performed every day in the business world but unfortunately, not everyone is good at business writing. Throughout this course, you will discover simple solutions to your business writing dilemmas. Business communication needs to be simple and direct. The same should be true for business writing. Effective Business Writing reviews simple layout ideas, elements of basic sentence structure and common grammar and spelling mistakes.
Communicating with others is a basic human need and the foundation for all social interactions. When healthcare workers effectively communicate with those for whom they care, it helps patients, clients, and residents feel less isolated and can improve their sense of wellbeing. Communicating effectively with peers, subordinates, and supervisors is not only an expectation of all healthcare professionals, it is also critical for ensuring patient wellbeing. Paying attention to another’s communica
The world of book production has changed drastically for the fiction and non-fiction writer. In today’s world of publishing, the intense competition for the attention of publishers and readers means you are pretty much on your own as far as the editing of your book, especially as a first time writer. In this course, Effective Editing, we discuss the information you need to proofread your material so you eliminate the grammar and spelling errors that are so distracting to your readers.
Communication is a process of transferring information from one person to another. Communications is the cement that holds workplaces together and ensures that organizations are productive, profitable, and successful. People tend to think of communications as only the words they say or write, but it is so much more than that. Communications includes the environment it is used in, how words are said, non-verbal and cultural aspects, and how the communicator’s personality affects their style
PODCAST (Shrink Rap Radio): One distinguishing feature of psychodynamic treatment is the focus on affect and on emotion. Psychodynamic therapists help patients to attend to and focus on and put into words their emotional life. In this course, Dr. Jonathan Shedler discusses his article on The Efficacy of Psychodynamic Psychotherapy.
EKG Technicians are in high demand! EKG Technicians work in hospitals, health care centers, physician’s offices and other healthcare facilities. In the next five years, the number of positions as an EKG Tech will increase by approximately 25%! Our course will provide students with comprehensive, up-to-date information of the day to day functions and procedures carried out by the EKG Technician.
The nation's health care delivery system is rapidly being transformed by the introduction of computer-based health information systems - specifically, by electronic health records (EHRs). This Electronic Health Records course answers the need for health care students to understand the entire medical office workflow process, from scheduling an appointment with the doctor to collecting the final payment.
In decades past, business writing was a rare, formal event. Most everyone has a computer at home or work these days, so we are now many times more likely to send a written message to others using email. Sometimes these messages are poorly written, which creates misunderstandings and affects the sender’s reputation.
E-mail is one of the greatest inventions of our lifetime phenomenally affecting the way we communicate. Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? This course helps you learn the best way to create and use e-mail.
Emotional intelligence provides a road map for us to know whether we are on the right track in our personal and professional lives. Emotional intelligence is our guide for how we relate to others, and it can determine our success in managing conflict and finding our passion in life and work.
The respiratory system is a vital, complex system which controls one of the most important aspects of the human body: breathing. Ensuring the body has clean air to breathe, free from pollutants and irritants is one of the best ways to stay healthy. This course focuses on how Emphysema and other Chronic Obstructive Pulmonary Disorders are diagnosed and methods for prevention and treatment.
Compensation is the financial and non-financial rewards that a company gives their employees in exchange for their work, and it is based on three types of compensation decisions: pay level, pay variability, and pay structure. Pay-level decisions are based on if workers are paid below, at, or above the market average. Pay variability refers to the extent to which a company pays individuals differently. Pay structure is related to the internal pay distributions within a company. How well (or
Employee separation describes when an employee leaves their employer for any reason. These separations might be voluntary, because the employee chooses to leave, or involuntary, when the employer decides to end the relationship. Some employees simply abandon their job for a variety of reasons, nefarious and otherwise. Organizations also choose to downsize and eliminate jobs within the company by offering early retirements or laying-off workers.
Managers are expected to adhere to much different federal, state,county, and local laws that pertain to how companies recruit, hire, train, promote, terminate, and treat their workers. The general effect of all these laws is that employers are not allowed to discriminate in employment decisions on the basis of an applicant’s membership in a protected class.
Setting specific team goals is critical to team success, because improving team performance is much more complex than improving the job performance of a sole worker. Organizations can take actions that ensure that team goals result in superior team performance, such as setting stretch goals and selecting the right people to work on the team. Team training is an important element of team effectiveness, because skills developed working alone may not be enough for the team environment.
When we hear the word intelligence, most of us think of our IQ scores.
People working in business and industry make many decisions every day, most of them are routine ones made in the moment with little active thought. Others are important decisions that have a direct impact on the lives of others. Businesses that fail to behave in an ethical manner will alienate employees, drive away business partners, and eventually lose customers; unethical business practices will eventually kill that company.
Managers in today’s organizations are expected to do the right thing. Ethics is the set of moral principles or values that defines right and wrong for a person or group of persons. Workplace Deviance is unethical behavior that violates organizational norms about right and wrong. The U.S. Sentencing Commission Guidelines for Organizations were established so that companies can be prosecuted and punished even if management didn't know about the unethical behavior.
Event planners need professional caliber information that explains everything from how to decorate, to the use of technology, and everything in between. In this course you will learn that information and much more. It is through planned events that we remember our shared history, our friends, family, and community.
One way to understand what motivates people is by learning how individuals choose to give a certain level of effort. Expectancy theory states that workers will become motivated based on the extent to which they believe that their efforts will lead to high performance, that this high performance is going to be rewarded, and that they will happy with the rewards offered.
PODCAST (Shrink Rap Radio): In this course, Dr. Darold Treffert discusses his work with autistic, acquired, and sudden savants.
PODCAST (Shrink Rap Radio): Forensic psychologist Dr. Stanton Samenow is co-author of The Criminal Personality and participated in the longest in-depth clinical research treatment study of offenders that has been conducted in North America. In this podcast, he speaks about the criminal personality.
PODCAST (Brain Science): The notion of embodied cognition is to try out the hypothesis that higher order cognition arises from bodily and neural processes and is not a separate sort of ability.
All customer service workers will have to deal with angry and upset customers at times. This course discusses ways to handle extreme customers.
Many people are returning to their roots these days and venturing into one of the oldest professions - farming - but on a smaller scale. Small scale farming is a viable source of side income as well as a great family food source. This course will provide you with resources and information needed to start raising, caring for and profiting from small animals and cattle.
This course will show you how most of the decisions we make in life are fear based; rather than faith based. Our class will guide you into discovering how to overcome your fears, indecision and in the end discover more clarity of purpose, and start taking charge of your life rather than life controlling you. After reading this book, students will have the opportunity to deal with life differently, potentially changing your ideals. Embrace yourselves and get ready to live fearlessly!
We all experience feedback in our work and personal lives. When someone shares an opinion about our performance and behavior, it is feedback. When the feedback is negative, we call it criticism.
Finance is the discipline of evaluating investments and raising capital to fund those investments. Financial decisions are everywhere in our lives, and it is important to understand both how to make those decisions as well as their impact. This course covers the basic principles of finance for the lay person in order to be able to apply them in their daily life.
When managers decide to move into a foreign market, they need to consider several factors. This course discusses what makes a foreign market attractive, why companies need to adapt to foreign markets, and how to prepare managers for an overseas assignment.
This course is designed for general audiences. The goal of this course is to provide information that helps employer and employees know more about common fire emergencies that can happen in the workplace. It teaches employee awareness and knowledge of various fire safety issues, promoting effective response practices for businesses and work facilities in general.
Fire safety in healthcare facilities like nursing homes, retirement homes, hospice, and eldercare facilities requires a special response by staff members that goes beyond what one expects in other organizations. This is because both patients and their families have placed a special trust in you to see to the safety of people who, in many cases, are not able to help themselves. The threat of fire is serious for any organization, but this is especially true in long-term healthcare facilities. T
When your dog or cat is injured or sick, accurate assessment of the situation and quick treatment is vital to recovery. It is important to be prepared for even the most common injuries and have the necessary supplies available at all times. Our First Aid for Dogs and Cats course provides a comprehensive guide to keep your pet healthy. This course covers medications, proper dosages, common illnesses and injuries, such as burns, breathing problems, wound care and much more.
Many accidents and injuries can occur in the workplace. Having a workplace first-aid program minimizes these risks by giving the injured or sick person some basic treatment until professional emergency medical service personnel can arrive. This course IS NOT designed to be a primary or introductory lesson on first-aid and emergency response; rather it is intended to provide refresher training to workers who have already attended an initial first-aid training program.
Our Fitness and Nutrition Coaching course provides all the information you need to coach others to their optimal health. This comprehensive guide will show you all the aspects of health and wellness and how they can be applied to unique individuals. Health is not just the absence of illness but it’s a feeling of overall well-being.
Our Floral Design course prepares students for a career designing floral arrangements and running a successful florist business. The course balances theory with practice, covering the history of design, artistic elements, floral anatomy, and nomenclature, along with techniques, tools, and specialties.
Each year millions of Americans get sick, hundreds of thousands are hospitalized, and several thousand die from tainted food served in restaurants or prepared at home. This is unfortunate because most foodborne illnesses are caused when food is not handled properly.
Many businesses start as domestic entities that expand into global companies through various means; managers play a key role in helping their businesses go global. This course discusses how companies use various different strategies to form a global business.
Every organization in every industry has to get work done by using limited resources; this is especially so in the field of healthcare. Healthcare facility administrators who have to achieve results using fewer resources should understand the important role that staff training, productivity, job satisfaction, and motivation plays in getting the job done. A workforce that is engaged is also satisfied. This in turn increases productivity for the facility.
Control is an organizational process that creates standards towards achieving goals, compares the actual company performance to the standards, and then takes action to correct deviation from the standards and restore performance. Control is a continuous, dynamic, cybernetic process. When performance deviates from the standards, managers analyze the deviations and create and execute plans that should achieve the desired performance and meet the preset standards.
All teachers want children to fulfill their creative potential, but teachers and other adults often unintentionally stifle creativity. Fueling Creativity in the Classroom is designed to help teachers know and understand the skills that children need to thrive in the future: knowing how to learn, passion and curiosity, people skills, and creativity. Teachers need to ensure that every single early childhood setting is a place where ideas can grow and our course will help new and seasoned teac
Decision Making is a process of choosing solutions from available alternatives, and managers are required to make both important and routine decisions on a daily basis. This course discusses the rational decision making process, along with limitations to that process.
If you enjoy writing and love a challenge, technical writing just might be a career for you. Our Fundamentals of Technical Writing course exposes you to all aspects of this form of writing, including how to translate technical documents into everyday language that people will understand. Technical writing requires writing, editing, and rewriting since clear writing is often the product of several revisions.
There is no one-size-fits-all method of organizational development or fundraising, either. Every nonprofit organization has a unique mission and strategy for supporting that mission.
Get ready to create your own path to GED Math success! Our course will prepare you take the Mathematics portion of the GED exam with a study plan to fit your needs. This GED math review course will provide several resources from strategies, review of materials, test-taking tips, practice exercises, and exams.
This course will prepare you take the GED (General Education Development) test. The GED test is broken into five-test sections. The sections included in this course are Language Arts, Writing, Language Arts, Reading, Social Studies, Science, and Math. This online course provides many resources from test-taking tips and strategies, exercises, assignments, and practice test with explanation of answers. The testing format will be explained and broken down to highlight the current testing are
Genealogy involves detective work and sound analysis; it should not involve guesswork. If you cannot find real proof, the definitive answer has to wait. Sometimes that means years of patience. A good genealogist never stops learning or developing their methods and techniques. When you do not stay sharp, you set yourself up to hit a brick wall.
Trade barriers and free-trade agreements create new business opportunities and they intensify competition, both of which are the manager's top jobs. This course discusses how trade is both blocked and allowed in the global business environment.
For the first time in recorded history, we will soon have more older people than children and more people at extreme old age than ever before. As both the proportion of older people and the length of life increase throughout the world, key issues must be addressed. This course examines the issues arising from an aging global populace and looks at the role health will play moving forward.
Our Going Green course will teach students simple, budget-friendly ways to help them and their families live a healthier, more planet-friendly lifestyle. With step-by-step instruction, our students will access uncomplicated solutions to help them conserve, reduce, reuse, and recycle, and, thus, minimize impact on the planet. They will discover that even small changes make a difference and that going green is good for our health, the planet, and even our budgets.
Grant Writing is at the heart of the nonprofit world, and Grant Writers remain in high demand. Philanthropy has remained strong in the United States. From large funders such as Bill and Melinda Gates to small funders, Grant Writers seek to secure funds for individuals. The Grant Writer provides a crucial connection between the person seeking grants and funders.
This Green Interior Design Specialist course covers everything from theory to current practices. It presents the tools and knowledge needed to implement an environmentally responsible approach for any interior design project. The course opens with a broad perspective on global sustainability followed by a timeline of human and environmental interactions.
The business world is undergoing dramatic change that is driven by tough new legislation, expanded market based incentives and increased consumer awareness of environmental issues (e.g., hazard ingredients in products, alternative energy, reduction in greenhouse gases). This is forcing companies to reassess the life cycle of their products and the efficiency of their supply chains. Environmental issues are becoming business critical.
Green Marketing Management helps individuals make informed decisions about choices that impact the environment. This insightful course provides a thorough introduction to the emerging field of green marketing management, including a useful exploration of the integral relationships among marketing strategy and action, macroeconomic sectors, and the environment.
PODCAST (Shrink Rap Radio): Karen Sherman discusses how Western cultural ideals have stunted the grief process, and how the soul needs community to feel whole.
Are you interested in firearms, but do not know where to start? Our Guns 101: A Beginner’s Guide to Buying and Owning Firearms course will explore the major types of firearms-how to handle them and their purposes. Taking our course will provide enough information to enable students to make a decision on which type of firearm may be right for them. Also included in our class is a guide to how to manage your firearm; from carrying and firing, to storing your firearm. Our class will give stu
H1N1 (sometimes referred to as “swine flu”) is a new influenza virus causing illness in people. This virus was first detected in people in the United States in April 2009. In this course you will learn more about the H1N1 virus and what to do if you think you have contracted it.
The Highly Pathogenic Avian Influenza A (HPAI H5N1) virus is a deadly influenza strain found mostly in birds in Asia and Africa; it is not currently a flu strain seen often in humans. It is, however, a deadly flu virus that the CDC considers a high potential to become a future pandemic. This course discusses the H5N1 flu virus and what businesses and individuals can do in the event of a pandemic or flu outbreak.
Patient care often goes beyond general medical support.
Well trained, empowered, satisfied employees are much more likely to deliver exceptional customer service. An old adage says that the “customer comes first.” But some companies are finding that placing their employee’s needs first actually leads to much better customer service. This is because a loyal, empowered, well trained, happy employee is much more likely to treat customers well when compared to unhappy employees.
This course will describe ways to identify and prevent workplace harassment, as defined by Title VII of the Civil Rights Act of 1964 and subsequent acts and case law. The course will familiarize readers with an individual’s, supervisor’s, and company‘s responsibilities to maintain a workplace free of harassment, in accordance with standard organizational policies as well as Federal, State, and Local Laws.
Customer service is not about making a sale at all costs; it’s about ensuring the customer receives what they need. Customers’ Perception of a company’s customer service is affected by the actual service delivered. Service failures are bound to arise, so rather than dwelling on negative aspects of customer problems, companies should focus on the positive opportunities the problems generate. This course discusses ways to ensure workers provide a customer focus.
In these modern times, hazardous chemicals and materials are everywhere. Almost every business and household regularly uses products that are potentially harmful to people if they are not used in accordance to manufacturer instructions. Employers have a responsibility to ensure that workers are aware of hazardous materials they will use or may come into contact with.
PODCAST (Shrink Rap Radio): In this interview, Dr. Laurence Heller discusses his model for healing developmental trauma. The Neuro-Affective Relational Model, or NARM, is a neuroscientifically informed, somatically oriented, and psychodynamically informed approached for working with developmental trauma. This course will provide both an overview of developmental trauma and details about the theoretical and practical underpinnings of the NARM model of treating trauma.
Our Health Information Technology (HIT) course provides strategies and concepts related to the comprehensive management of health information. Students will learn how to organize and secure health information to improve the quality, safety, and efficiency of the health care delivery system.
Computer applications are the backbone of today's healthcare. Healthcare Informatics involves the obtaining, storing, retrieving, and using of healthcare information to nurture better collaboration among a patient's various healthcare providers. As the healthcare and technology fields continuous to grow, healthcare informatics is considered one of the number one job opportunities in an emerging industry.
Studies show that aging does not inevitably lead to diseases such as diabetes, hypertension, or dementia. Studies also show that there is no one chronological timetable of human again; we all age differently. This course will examine how supporting healthy aging can prevent or delay the onset of diseases disproportionately affecting older adults.
Each year children and adolescents face many traumas. Young people are injured, see others harmed by violence, suffer sexual abuse, lose loved ones, or witness other tragic events. These young survivors of trauma need extra support. Parents, first responders, and community members can provide effective support for these young survivors of trauma.
People who work in certain situations, such as healthcare workers, emergency response personal, lab personnel, and others, may be exposed to human blood on a regular or occasional basis. Sometimes this blood is infected with bloodborne pathogens like the hepatitis B virus, so it poses a health risk for workers.
This course presents information pertaining to the Health Insurance Portability and Accountability Act of 1996 (HIPAA), particularly Titles I & II. The course is for nurses, a primary care-giver responsible for applying HIPAA rules many times each day. In addition to a general discussion of HIPAA, the course contains case studies in three areas important to nursing professionals: Protected Health Information, Electronic Transactions Security, and Physical Safeguards. The goal of this c
This course presents information pertaining to the Health Insurance Portability and Accountability Act of 1996 (HIPAA), particularly Titles I & II.
This course presents information pertaining to the Health Insurance Portability and Accountability Act of 1996 (HIPAA), particularly Titles I & II. The course targets general audiences who seek to better understand HIPAA and how it impacts them personally or how they should comply with HIPAA standards in their day-to-day operations. The goal of this course is to increase the learner’s awareness and understanding of individual rights and responsibilities under HIPAA so they can improve t
Great talent doesn’t always walk in the door asking for a job.
HIV is the human immunodeficiency virus. It is the virus that can lead to acquired immune deficiency syndrome, or AIDS. AIDS stands for Acquired Immunodeficiency Syndrome. This course will help you as a healthcare professional understand HIV/AIDS better as well as the OSHA Guidelines.
The human immunodeficiency virus, commonly referred to as HIV, is the virus that can lead to acquired immunodeficiency syndrome (AIDS) in people. HIV is considered a pandemic because the infection has spread through human populations across a large region; in this case the entire planet. As of 2011, about 34 million people worldwide have HIV.
Drug abuse and drug addiction have long been linked with the HIV/AIDS epidemic. For many years, it was believed that this was due only to injection drug use and needle sharing. However, research has uncovered the impact that drug use and abuse can have on the spread of HIV/AIDS through the risky behaviors it engenders.
The first cases of what would later become known as AIDS were reported in the United States in June of 1981. Since then, 1.7 million people in the U.S. are estimated to have been infected with HIV. This course will explore the prevalence of HIV/AIDS among special populations.
Healthcare personnel are at risk for occupational exposure to bloodborne pathogens, including hepatitis B virus (HBV), hepatitis C virus (HCV), and human immunodeficiency virus (HIV). Exposures occur through needlesticks or cuts from other sharp instruments contaminated with an infected patient's blood or through contact of the eye, nose, mouth, or skin with a patient's blood. Learn about the risks as well as preventative steps that can be taken in the workplace.
Up to 1 out of 4 people who have HIV don't know it. Testing for HIV has become faster and more convenient and there are many testing options available. Knowing if you have HIV can be essential to your sexual health. And if you know you don't have HIV, you can learn what you need to do to protect yourself and your partner(s) from getting it.
Mother-to-child transmission of HIV is when a woman infected with HIV transmits HIV to her baby during pregnancy, during labor and delivery, or by breastfeeding. Perinatal HIV transmission is the most common route of HIV infection in children and is now the source of almost all AIDS cases in children in the United States.
While wellness meant only the absence of being sick or injured in the past, today it is considered to be a positive state of health. Health is thought of as the condition of a person's body and mind that is unique to him or her. Both heredity and the environment, or nature and nurture, impact a child's health.
All living organisms must take in nutrients from their environment to fuel daily activities and to both build and maintain structure. Nutrition is especially critical for children as they are actively growing. Besides the primary caregiver or parent, educators play an important role in the habits children form in relation to the foods they eat. This course will discuss what is necessary to facilitate children's growth and development, both physically and cognitively.
While food is an important source of nutrition, it is also important to make sure that is a safe for consumption. Children are constantly growing and learning, and everyday tasks such as preparing for and eating a meal can be an opportunity to learn. Meals can be a good time to talk about what makes food healthy and good for the body as well as how to eat in a way that keeps them safe and well.
While food is an important source of nutrition, it is also important to make sure that is a safe for consumption. Children are constantlly growing and learning, and everyday tasks such as preparing for and eating a meal can be an opportunity to learn. Meals can be a good time to talk about what makes food healthy and good for the body as well as how to eat in a way that keeps them safe and well.
Promoting optimum health is of great concern to today's policy makers, employers, educators, child care staff, and families everywhere. This is partly due to an awareness of the negative impact poor health has on individuals, families, and society. Health promotion includes anything that strives to facilitate optimum well-being, or the ability for individuals to reach their fullest potential physically, psychologically, socially, spiritually, and economically.
While child care and educational environments are generally happy, safe, and fun settings for learning, they are also ideal settings to pass along germs that cause illness and infection. Because of the nature of the population served is young children, diseases and infections will always find their way into the environment. This course will discuss the causes of disease, categories of infectious disease and illness, and how to minimize illness and infection in early child care settings.
Assessing the health of a child is one of the most important functions a caregiver can perform. Accurate and prompt assessments of ill health or a potential medical condition can help a child receive medical attention promptly, prevent complications from developing, and decrease the chances of other children from becoming ill.
The physical environment of an early care and education setting can influence a child's physical and psychological comfort, which may influence the child's behavior and ability to learn. A space for young children needs to be inviting to children, parents or guardians, and staff. This course will discuss the most common elements of a healthy indoor and outdoor early childhood setting in the United States.
Research has shown that early social-emotional development sets the foundation for positive or negative relationships in the future, self-esteem, coping skills, conflict resolution, and working with others. Children all develop differently, as early social and emotional development depends on many factors within genetics and the environment.
Do you dream about creating picture-perfect rooms, but do not quite know how to achieve them? Do you desire better functioning spaces for your working, playing or living? Do you wish you could express your personal style better? Our Home Decorating course will get you up to speed on what you need to know about decorating with style while staying within your budget. Our course contains all of the basics-including how to figure out what you can spend; how to spend it; and the latest and gre
A Home Health Aide (HHA) may also be known as a Home Caregiver or Residential Assistant (RA). An HHA provides basic, personal care and health-related services to a variety of individuals (patients) who require more assistance than family and/or friends are able to provide. HHAs are part of a category of occupations that is commonly referred to as "direct care workers." The services/care that a Home Health Aide provides depends upon their specialty area.
Caring for a person with Alzheimer’s disease is a challenge that calls upon the patience, creativity, knowledge, and skills of each caregiver. This course is designed to help come with some of these challenges and develop creative solutions to increase the security and freedom of the person with Alzheimer’s who lives at home.
In today’s competitive hospitality market, understanding sales and marketing is essential to succeed in the hospitality business. Our Hospitality Sales and Marketing course dives into specific market segments, such as travel, food service, lodging and events. The content draws upon practical experiences and new trends related to customer relationship management, advertising, social media and technology.
A detailed understanding of HIV and how it establishes infection and causes AIDS is crucial to identifying and developing effective drugs and vaccines to fight HIV and AIDS. This course will provide an overview of the HIV virus and how it causes AIDS.
Business meetings provide the opportunity for groups to gather to discuss, plan, and identify gaps in organizational goals.
From grocery stores and banks to sports teams and summer camps, all organizations have goals that people are required to accomplish. It is critical to an organization's success that it manages its people effectively. Human resource management (HRM) is the management of human skills and talents to make sure they are used effectively and in alignment with an organization's goals.
Strategic Human Resource Management (HRM) is the process of planning for the human side of an organization's operations. This process requires accurate projections of how many employees are needed to efficiently perform its future activities and operations. The main approaches to strategic HR planning are environmental scanning, labor market analysis and forecasting, internal analysis and forecasting, and gap analysis.
Job analysis and job design are critical for the success of subsequent HRM stages. In job design, HR managers identify organizational goals and objectives and translate them into relevant tasks and responsibilities, which are then grouped into roles and job positions. These job positions are subsequently integrated into departments or business units to create the organizational structure, which becomes the vehicle or system through which the organization operates.
The attraction and recruitment of employees has been at the center of employers' attention for many years. People are the most valuable asset of an organization. Without their knowledge, skills, and talents, an organization will not be able to operate or compete effectively in the market. This is why recruitment plays a strategic role. This course will discuss the recruitment process and how it identifies and attracts qualified talent for organizational jobs in a timely and effective manner.
Selecting the right employees is one of the most crucial HR processes, but it is also one of the most challenging decision making processes in an organization. An effective selection process should have applicants who fit certain jobs and also fit the organizational culture. Failing to hire the right people will negatively impact performance, quality, and productivity while increasing the turnover rate.
While it is inconceivable that an organization would not want to see high performance from its employees, it is very common for organizations to measure performance poorly and thus not be aware of their employees' performance quality. This course will address employee performance measurement, how to find the right methods for measuring employee performance, and introduce more current trends towards a holistic approach to performance assessment and evaluation.
Training and development addresses both the necessary knowledge, skills, and abilities needed for an employee's current position as well as the preparation needed for new skills or job positions within the organization. The American Society for Training and Development, or ASTD, is the most widely recognized organization of its kind in the United States.
Pay and benefits are critical factors in the attraction, motivation, and retention of talent. The key to a successful pay and benefits package is its power to consistently motivate employees to exhibit behaviors aligned with organizational goals, strategies, and culture. This course will discuss different perspectives on how pay and benefit systems should be designed and implemented as well as the implications of each perspective for compensation and incentives.
Benefits are compensation that is not a wage or salary. They go beyond either form of compensation and include things such as health insurance, retirement plans, and paid time off. The relative advantages of various benefits are difficult to quantify and have led many organizations to adopt simpler approaches such as imitating other employers within their industry or community or basing benefit decisions on resources such as available funding, space, time, or information.
The field of Human Resource Management (HRM) is characterized by continuous change and development. This course will provide an integrated view of recent trends and developments in the HRM field. This includes a discussion of specific HRM functions such as HR planning, job design, recruitment, selection, training, compensation, and performance management.
Our Human Anatomy course provides necessary background information which is essential for students to assimilate anatomy information. Our course is useful for increasing not only an intellectual understanding of anatomy but also self-awareness of the body in action. For most people, anatomy can be somewhat intimidating, but this beginning level course will help you sort through fascinating facts about the human body in a straightforward, easy to comprehend manner.
Whether you are a newly promoted manager, a business owner or a human resources professional, knowing the ins and outs of dealing with HR issues is critical to your success. This class is specifically designed to help people without any experience or knowledge of human resources to understand the critical functions and how it affects us all.
Human resource management is the set of tasks managers undertake to effectively manage a company’s employees. Strategic human resource management is the process of connecting the human resource function in an organization to the strategic objectives of the organization in order to improve performance. There are two types of roles on a human resource management team: generalists and specialists. Human resource management also includes the processes of performance management and succession p
Our Human Resources Exam Prep course is designed to provide human resource professionals with a fun and engaging opportunity to prepare for the revised Professional in Human Resources (PHR) and Senior Professional in Human Resources (SPHR) certification exams. The Human Resources Exam Prep course walks you through the process of applying your professional knowledge and skills to the PHR/SPHR exam questions.
Learn about the exciting world of today's Human Resource Management throughout this online course. This HR management course weaves together solid human resource principles, timely research and recent events, such as the latest rise in unemployment and financial problems facing the U.S. and other countries. This course highlights important challenges facing managers and employees in today's business climate.
Our HVAC/R Technician 1: Fundamentals & Refrigeration course has a clear-cut vision of necessary knowledge to gain employment in the HVAC/R industry. This HVAC/R Technician course provides comprehensive coverage of the fundamentals of the HVAC/R industry and refrigeration systems. Our HVAC/R Technician course delivers fundamental concepts, the most current trends, and practical applications with simple language and skillfully presented concepts.
Our HVAC/R Technician 2: Air Conditioning & Heating course has a clear-cut vision of necessary knowledge to gain employment in the HVAC/R industry. This HVAC/R Technician course provides comprehensive coverage of air conditioning and heating systems. Our HVAC/R Technician course delivers fundamental concepts, the most current trends, and practical applications with simple language and skillfully presented concepts.
Our HVAC/R Technician: System Design, Installation, and Maintenance course has a clear-cut vision of necessary knowledge to gain employment in the HVAC/R industry. This HVAC/R Technician course provides comprehensive coverage of HVACR system design, installation, and maintenance. Our HVAC/R Technician course delivers fundamental concepts, the most current trends, and practical applications with simple language and skillfully presented concepts.
Completely updated to the ICD-10-CM and ICD-10-PCS coding guidelines and packed with practical applications, our course delivers a comprehensive presentation of the ICD-10-CM and ICD-10-PCS diagnostic and procedural coding system.
Most every business today sells something, whether it is a commodity, product, or a service.
In order for organization’s to maintain a competitive advantage, they must be willing to change with the times, because change is inevitable. This course discusses the various roles managers play as they implement change within an organization.
Feel a little rusty with your grammar skills? Take our Improve Your Grammar and Punctuation course! Students taking this course will benefit from a review of English grammar, punctuation, and capitalization rules. Other topics covered include how to construct sentences and paragraphs that flow gracefully and we will provide clarification to some of the English language's most confusing and confounding words.
Anxieties, fear of rejection or lack of confidence are emotions that can affect the best of us before or during an interview. Learning how to get to the heart of mastering interviews is challenging but not impossible to achieve. This mindset begins with changing the way an interview is approached. Instead of seeing the interview process as an interviewer controlled experience, the interview process should be seen as a two-way conversation between you and the interviewer.
Workers in many industries are regularly exposed to infectious agents. In health care, workers should practice universal precautions to prevent the spread of disease to themselves and others. Workers in other industries, though, can also inadvertently spread disease to customers and patrons. This course discusses infection control techniques that help prevent others from being infected by diseases and illnesses.
ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.
Organizations invest in human capital through their training and development programs for employees. This investment delivers returns through improved performance, increased productivity, and improved morale. Training and development is an organization-wide task in addition to individuals tasked with the role as part of their job. This course discusses the strategic approach to training and the analyze and evaluation stages of the training process.
Organizations invest in the training and development of employees and benefit through improved performance, increased productivity, and improve morale. Employees gain knowledge and skills that can be applied throughout their careers. Trainers are at all levels and positions within an organization, and it is important for everyone to understand how to understand and create training that works. This course discusses the strategic approach to training, and the design, develop, and implement stag
Interior decorating touches the lives of all of us in a very direct way. We all live in interiors, and most of us work, study, shop, and travel inside buildings, vehicles, and other enclosures. At one time or another, almost everyone has been an interior designer or decorator on a limited scale when choosing a painting color or a rug, when buying furniture, or when arranging furniture in a new living place.
Recruiting, assessing, and hiring new employees are some of the more important functions a manager does. A poor hiring decision can be expensive and has a negative impact on team productivity and moral. However, hiring the right person can have a positive short term impact, when the new hire contributes to the organization, and a long term impact as this employee develops and helps the company grow.
The entrepreneurial spirit is alive and well world-wide. This course is designed to provide both budding entrepreneurs and seasoned business owners the tools, knowledge and guidance needed to transform an idea from concept to cash. In recent years, the United States has seen the highest rate of new business creation in over a decade, and many of these fledgling companies are being started by first-time entrepreneurs. It takes more than drive and desire to achieve success; and with great ef
Learning another language is vital for success in today’s world, whether you need to communicate in the workplace or are traveling. This course provides an introduction to the English language. Our course aims to teach basic English vocabulary, grammar, literacy, and conversation skills to individuals with little or no knowledge of the English language. We will cover the proper ways to structure sentences and communicate in a conversational way to others.
Our Introduction to Lean Manufacturing course presents methods for streamlining operations in any manufacturing environment. A thorough overview of lean manufacturing provides details of cost and cash flow, velocity and lead time, and discusses how waste affects both profit and customer satisfaction. How-to guides are provided for creating and measuring lean strategies at every step in the manufacturing process.
Our Introduction to Lean Six Sigma course details the process for improving business operations using the integration of Six Sigma and Lean methodologies. This course will take you through each phase of the Six Sigma process, introducing tools and providing methods for successful process management. Lean Six Sigma emphasizes a culture of quality where businesses fully understand their internal processes, their customers’ expectations, and future needs.
Seeking out social interactions with other human beings is a natural part of being human. Social psychology, as a field, studies how our thoughts, feelings, and behavior are related to and influenced by others. While there are many disciplines interested in individual thoughts and behaviors, social psychology looks beyond the individual to the group or social system.
The question of who we are has been explored by psychologists for hundreds of years. Our self-concept is the collection of what we know about ourselves and provides the information we share with others when asked "Who are you?". This course will discuss the concept of the self: how we think about the self and how we manage our self privately and publicly.
Attributions are important in every aspect of life. We use attributions to understand our coworkers and boss as well as in our social relationships. They explain behaviors in social interactions, and psychologists regularly study attributes with interest. This course will discuss the nature of attributions, fundamental attribution errors, and different explanatory styles.
Attitudes have always been an important topic of research in the field of psychology. An attitude is an evaluation based on reactions, both in terms of how we feel and what we think. An evaluation of attitudes involves both their strength and valence. This course will explore the research on attitudes. Not only will course discussions include implicit and explicit attitudes but also cognitive dissonance and more.
When making decisions, our cognitive processes operate at both a conscious and unconscious, or automatic, level. When we operate out of a conscious level, we make decisions by carefully considering our choices. In contrast, decisions made on an unconscious level are done without our awareness. This course will explore how we judge processes and behaviors that lead to conscious decisions, the concept of heuristics, and how fallacies in our thinking impact our judgment.
Prejudice, stereotypes, and discrimination have touched everyone's life on some level. Each of these areas focus on how the other is viewed through feelings, thoughts, or behaviors. While categorization is a normal cognitive function, it can also lead us to jump to conclusions about people and things resulting in prejudice and stereotypes.
All of us spend at least some of our day attempting to persuade someone or responding to someone attempting to persuade us to make a purchase, change our views, or do something differently. Persuasion is a regular part of all of our lives. Social psychology helps to answer the question of why some of us are more easily persuaded and what makes an argument persuasive.
Social psychology has long studied persuasive techniques with an interest in why people are able to influenced by others to change their thoughts or behaviors. Persuasion techniques can be based on small or large initial requests followed by the request. Foot-in-the-door and reciprocity are commonly used in sales and fundraising, persuasion techniques are an important part of our everyday lives. This course will discuss the most common persuasion techniques and how each of them works.
Research in social psychology has found evidence that most of us will conform to the social norms even when we know that others are wrong in their judgment. We all can see this in our everyday experiences; we are regularly faced with deciding whether we will conform to a social norm (like getting a Facebook account) or not. This course will explore the idea of conformity and types of social influence.
Milgram's famous study on obedience was an attempt, in part, to better understand what happened to people in Nazi Germany. Milgram hypothesized that obedience was at the root of the behaviors, and his study on obedience certainly supported his theory that obedience could result in people displaying behaviors well outside their personal morality and ethics. Obediency is deeply ingrained and taught early in our childhood.
Aggressive behaviors all have the intention to harm someone regardless of the end result, and there must be someone who is also intent on avoiding the intended harm. Without intent, the behavior may be careless or accidental but not be labeled as aggressive. This course will discuss aggression: its origins, demographic differences, and influences of aggressive behaviors.
When helping others, do you do it because you care for the welfare of the other person or are there more selfish reasons just below the surface? Whether we can ever commit a completely selfless act is at the heart of the debate about altruism. This course will discuss altruistic and egoistic motives, the debate about altruism, and the bystander effect.
Most of us will cross paths with a variety of people each day. What is it that results in more communication, friendships, and romantic relationships? There are many factors that impact whether we become attracted to someone else. In addition to factors in attraction, we are all also driven by a need to belong. This course will explore attraction: what causes us to be attracted to one person and not to someone else.
Love is something that researchers have long tried to define and measure. In order to understand love better, it helps to view love as being split into different categories. We love friends and family differently than romantic love. This course will discuss love and relationships: what are the categories and theories of love, how do we maintain our relationships, and what happens when our relationships end.
Groups are a part of our lives in a variety of settings. From early childhood experiences in sports or on the playground to group settings at work or in social settings as adults, we all experience the positives and negatives of group behaviors. This course will discuss the psychological underpinnings of groups and group dynamics.
What is leadership? Why do we need it? What does it mean to be a good leader? Are leaders made or born? These questions have been asked for decades, and this course attempts to answer these questions. This course discusses leadership traits.
What is leadership? Why do we need it? What does it mean to be a good leader? Are leaders made or born? These questions have been asked for decades, and this course attempts to answer these questions. This course discusses situational leadership theories.
What is leadership? Why do we need it? What does it mean to be a good leader? Are leaders made or born? These questions have been asked for decades, and this course attempts to answer these questions. This course discusses leadership effectiveness.
While traditional leadership theories are still in use today, newer approaches have focused increasingly on leaders’ actions and behavior, particularly those of dynamic leaders who are able to effect mass change. We will examine transformational leadership in this course.
While traditional leadership theories are still in use today, newer approaches have focused increasingly on leaders’ actions and behavior, particularly those of dynamic leaders who are able to effect mass change. This course discussed charismatic leadership.
While traditional leadership theories are still in use today, newer approaches have focused increasingly on leaders’ actions and behavior, particularly those of dynamic leaders who are able to effect mass change. This course discusses ethical leadership.
In this course, we discuss the role leader’s play in influencing others.
In this course, we focus on organizational culture in regards to how leaders communicate.
In this course, we focus on organizational culture and how leaders lead diversity within it.
We will examine how an organization moves forward effectively with the idea of strategy—which some would argue actually precipitates culture.
Leaders need power and influence to involve and mobilize board members, stakeholders, and followers to accept and enact vision, mission, and strategies. This course discusses leadership as it relates to politics and power.
Strategic leadership involves knowing how to manage a crisis, or an event that threatens the very existence of an organization. A crisis can be anything from an unexpected and extended hospitalization of the CEO to a fire that destroys the organization’s headquarters. This course discusses how leaders handle crises.
Leadership has generally been portrayed in early theories from a one-dimensional, vertical perspective, with the leader at the top and followers below. This course will examine the most horizontal structure of teams, which are designed as collaborative and egalitarian.
Traditional hierarchical structures are changing in favor of streamlined, flexible, team-oriented designs, primarily due to changes in external environments such as increased competition, government regulations, or crises—including the recent global economic downturn. This course discusses how organizations can create effective teams.
Leading and managing large-scale organizational change is an essential part of leadership and incorporates many of the concepts that have been covered in this text— including transformational, charismatic, and transactional leadership. It is no easy task, but the successful leader must be able to negotiate change. This course discusses change management.
Learning to make your own beautiful beaded necklaces, earrings, bracelets and rings is fun and easy with our Jewelry Making and Beading course. Jewelry making and beading is a great craft for anyone because it’s an easy and inexpensive hobby to explore. All you need are a few basic tools, beading wire, and a handful of pretty beads to create your own handmade jewelry.
Managers lead workers who are assigned specific tasks and roles in the organization that are designed to meet some company objective. This course discusses how jobs are designed and what managers can do to ensure their workers are effective at executing their job.
Leave hunt-and-peck to the chickens. Effective and efficient keyboarding is more than tapping the correct letter. Our course teaches you to react to letters instead of finding them on the keyboard. This breakthrough guide brims with step-by-step exercises for keyboarding with ease. Develop your digital dexterity with our Keyboarding Basics course.
Kidneys control some of the most important components of the human body. Kidneys clean and purify the blood by eliminating toxins as waste. Without properly functioning kidneys, waste builds up in your blood stream and can make you sick. Our course provides an overview of how the kidneys operate in conjunction with the rest of the body. We will discuss the five stages of Kidney Disease and their effect on overall health.
Discover how muscles function as movers, antagonists, and stabilizers in the human body and fully understand concentric, eccentric, and isometric muscle contractions. This course in kinesiology explores the bones, landmarks, and joints of the body, and presents a thorough explanation of muscle function. It provides clinical applications related to key kinesiology concepts and clearly explains terminology needed for working in any rehabilitative practice field.
This Landscaping course provides the basic knowledge and industry information needed to be successful in the field of landscape design and architecture. Focusing on three areas of professional practice; design, contracting, and management, traditional topics such as design, plant installation, and pricing, as well as topics not found in most other resources, such as interior landscaping, xeriscaping, water gardens, and safety are discussed.
Looking for ways to make your company great, motivate your employees, and grow profits? Then Leadership & Goal Attainment is the course for you. In the first part of this course you will learn how relational leadership is not just a theory or a buzzword, but a way of managing through relationship-building to bring out the very best in one's employees.
Anyone who has ever been “in charge” of a project or other people has wondered about leading others. Leadership can be especially challenging in a healthcare setting because managers are not only responsible for the people they supervise, they are also responsible for everyone under their team’s care. This course discusses popular leadership theories, how to build a team, ways to use conflict proactively, and how to motivate staff members.
Leadership Skills for Women is a cutting edge course based on years of experience and research. The course materials include interviews with women executives in various industries, roles, and job functions. This course is an eye-opening and ultimately empowering narrative, filled with stories of remarkable women who navigated the leadership maze and triumphed.
PODCAST: What IS the difference between Leadership and Management? This course discusses how leaders and managers fit into distinct categories with differing roles and behaviors. You will realize that leadership is a skill that we continue to develop thanks to the improvement of interpersonal skills and listening.
Our Lean Six Sigma for Government course outlines Lean Six Sigma principles that can be applied in the public sector to achieve a leaner more efficient organization. Topics covered include improving outcomes, lowering cost, streamlining operations, managing assets, and decreasing risks and losses. Students will learn techniques for maintaining an agile and innovative organization built for high performance despite lower budgets and varying market conditions.
Hospitals today face major challenges. Health insurers are demanding lower prices. Patients are demanding an improvement in their quality of care. Our Lean Six Sigma for Hospitals course applies Lean Six Sigma principles to patient flow, data management, and statistics. The result is a faster, better, and more profitable hospital.
Understanding how to take a great photo is just part of the photography equation. Today you can still drop off your image files at the local drugstore and get photos back, but if you want to get great-looking images, you need to take control of the image processing side of the photography coin. To get the most from your efforts as a photographer, you need to learn how to finish the photo by using software tools like Adobe Photoshop Elements 13.
Understanding how to take a great photo is just part of the photography equation. Today you can still drop off your image files at the local drugstore and get photos back, but if you want to get great-looking images, you need to take control of the image processing side of the photography coin. To get the most from your efforts as a photographer, you need to learn how to finish the photo by using software tools like Adobe Photoshop Elements 14.
This Leadership in Energy and Environmental Design (LEED) Green Associate exam prep course provides a solid background in green building principles and practices in preparation for the LEED Green Associate credentialing exam. Information on exam policies and procedures, tips for effective studying, and an overview of the LEED credentialing process is also discussed.
Our Leadership in Energy and Environmental Design (LEED) Green Associate course provides the foundational concepts and standards for the residential, commercial and institutional green building industry. This course prepares students to sit for the LEED Green Associate exam and forms the foundation for a career as a LEED Professional.
Looking for a challenge? Do you like research and staying organized? Do you enjoy the excitement of a busy office? If so, then you should consider becoming a legal assistant or legal secretary. Legal assistants/secretaries perform clerical duties at law firms and other legal offices. Unlike regular assistants/secretaries, legal assistants require extensive knowledge of legal proceedings and documentation.
Legal transcription has come into the public view recently being recognized for its efficient and professional influence on legal records and is steadily becoming a popular trend in the legal field. Legal Transcriptionists use verbatim methods to store, recover, and record legal information, and pre-trail and trial proceedings. They use prerecorded information, and written material to compile reports.
PODCAST (Brain Science): Attention Deficit Disorder effects adults as well as children. Dr. Ratey discusses the biological causes of ADD and how it is expressed in the brain.
There has to be a different way of approaching “old age.” Our life span is increasing. What can we do to inspire and contribute to our communities?
Life Skills Coaching is one of the fastest growing professions in the world today. It is a key component of individual's success as well as an organization's toolkit for developing leaders, working with teams, and helping employees at every level achieve their personal and professional best. Through this course you can discover the techniques and tools for becoming a successful Life Skills Coach!
Life Skills Coaching - Level 2 takes students step-by-step through the coaching process, covering all the crucial ideas and strategies for being an effective, successful life coach. This course moves seamlessly from coaching fundamentals to more advanced ideas such as helping clients to identify life purpose, recognize and combat obstacles, maintain a positive mind-set, and live with integrity. In the Level 2 course you will discover ways to help clients succeed and grow.
Communication is an essential part of our everyday interactions. We enter into this world knowing how to communicate with our parents and caregivers and continue to build our communication skills as we expand our social circles. The challenge in our communication skills development is building our listening skills, as most of us find that talking comes more instinctively. There are many reasons for ineffective listening, but the biggest one is that people have poor listening habits acquired t
Long-distance caregivers can be helpful no matter how far away they live. This course will provide ideas and resources that can help make long-distance caregiving more manageable and satisfying.
Have you ever felt like it shouldn’t be so hard to lose a little bit of weight? Are you tired of trying diet after diet, trend after trend to not produce any results? Sometimes it takes a little more to get that stubborn fat off. Fat is not a cushion or insulation, but an energy reserve and our Lose Weight and Keep It Off course will help you identify how tap into your store of energy and correct the problem.
Wouldn’t you be thrilled to see your name in print on the byline of a magazine article? This course will give your dreams a foundation with suggestions on how to think up, research, create, and sell a magazine article. Students of this course also receive ideas on how to develop the craft of writing articles into a once-in-a-lifetime experience, part-time work, or a full-time occupation, according to the route that best fits your present and future schedule.
Selection is the process of gathering information about job applicants to decide which one should be offered the job. The first selection devices that let job applicants interact with hiring managers are the application form and résumés. Many companies use the information in these documents to conduct background screenings and reference checks to identify the best applicants. Several different types of selection tests are also used to further identify the top candidates for a job.
Every ethical dilemma is unique, requiring managers to make sound decisions in order to “do the right thing”. This course discusses how managers can make ethical decisions.
PODCAST (Brain Science): This course examines the relationship between the mind and the brain. Dr. Chris Frith, a neuroscientist, discusses how the brain affects the mind.
No matter how hard a customer service worker tries, some customers will not be satisfied. It only takes one unsatisfied person to shatter a perfectly good day at work for everyone and to steer many more prospective customers away from you. Unhappy customers have their reasons for being discontent, but it’s the customer service workers job to figure out how to make them happy.
Managers, administrators, and supervisors in healthcare facilities have many tasks to juggle every day. Besides running the facility, building a strong care team, providing patient and client care, and keeping beds full, they also have many duties related to staff performance management. Facility leaders should consistently manage their staff member’s performance throughout the year, coaching away undesired behaviors and recognizing and rewarding desired behaviors. This ongoing cycle of perfo
Are you interested in identifying, measuring, analyzing, interpreting, and communicating information for the pursuit of an organization’s goals? Our Managerial Accounting course provides managers the tools needed to make the best decisions to achieve the goals of their organizations.
Anyone who has ever been in charge, either formally or informally, has wondered about his or her ability to manage a diverse workforce. This can be especially challenging in a long-term care facility because managers are not only responsible for the people they supervise, they are also responsible for everyone under their team’s care. Having diversity creates a positive workplace where no one feels they are at an advantage or disadvantage. This can lead to a happier, more productive staff.
Exceptional customer service doesn’t just happen; it requires careful planning. Management in a customer service organization should regularly conduct a gap analysis that compares the company’s actual performance to their potential performance. To do this, managers need to first understand how their company uses knowledge, standards, delivery, and communication to meet customer’s needs. They then determine where the gaps in these areas are, and work to narrow those gaps.
Managing diversity is one of the hardest challenges any manager can face. The purpose of a diversity program is to create a positive workplace where no one feels they are at an advantaged or disadvantaged; they are usually built around one of three management methods: the discrimination and fairness paradigm, the access and legitimacy paradigm, or the learning and effectiveness paradigm. Besides these paradigms, companies also use training programs and other practices to manage diversity.
Information is strategically valuable to all organizations.
Computers and information systems are all around us and affect most every aspect of daily life. Our course introduces students to the techniques and tools of management information systems as well as to database systems and the strategies for managing them. Coverage is given to the latest information technologies, practices, and trends. The course uses real-world examples and case studies, providing skills and knowledge that are easily transferable to the business world.
Regardless of the type of operation being managed, chances are that a company needs to keep supplies on hand that allows operations management to occur. Inventory is the amount and number of raw materials, parts, and finished products that an organization has in its possession at any given time. Four kinds of inventory are kept by companies: raw materials, component parts, work-in-process inventories, and finished goods.
Operations management is the process of managing the daily production of goods and services, a key part of a manager's job. The management of service operations and product operations is quite different. A key assumption in the service industry is that success depends on how well its employees deliver their services to customers. Manufacturing operations can be classified according to the amount of processing or assembly that occurs after a customer order is received.
Operations management is the process of managing the daily production of goods and services, a key part of a manager's job. Organizations depend on both the quality of its products and services and on productivity. Productivity is a measure of performance that indicates how many inputs it takes to create an output, and is measured as either partial productivity or multi-factor productivity.
Managing Quality Service in Hospitality teaches the concept of treating customers as guests and creating a "WOW" experience for them. Many other courses in this subject area skip over guest-focused service strategy in hospitality or service.
Customer service is a business investment that impacts a company’s bottom line. This course discusses how customer service impacts returns on investment.
Marketing and PR – when it comes to marketing in business, knowing about money isn’t the only aspect. In our course we will teach you the marketing tricks of big business and learn how to apply them to your brand or small business.
Every year, administrators and staff members working in eldercare and assisted living facilities are asked to do more with fewer resources. But if these facilities don’t have new patients, clients, and residents coming through the door, they go out of business. Knowing and practicing some basic marketing and sales techniques can help these facilities fill their beds and ensure financial success, so they can focus on the important job of delivering patient care. This course discusses the ba
Facebook is the largest social network in the world, with well over a billion users. The business case for using social media is compelling, and many already use Facebook as part of their online community. Facebook offers several channels that help build engagement, as well as tools that help businesses better leverage the site. Several metrics are available that allow companies to gauge their return on investment.
There has been an explosion of growth in popular social media platforms, such as LinkedIn. LinkedIn is the largest professional social network in the world, with well over 238 million users. The business case for using social media is compelling, and many businesses and professionals already use LinkedIn as part of their online community.
There has been an explosion of growth in popular social media platforms in recent years, providing a variety of of methods for people to communicate and interact virtually. Twitter is one of the more popular social networks in the world. The argument for businesses to use social media is compelling, and many already use Twitter as part of their online presence.
PODCAST (Shrink Rap Radio): In this interview, Dr. Dennis Charney discusses human resilience. Resilience is a person's ability to face a challenge or obstacle in his or her life, face it, and move forward with life. Resilience can take many forms, but it remains an important trait for overall mental and physical health.
Our Math Helper course will prepare our students to successfully learn Algebra by helping them build a solid mathematical foundation. Our course aims to build the confidence necessary to further our students’ education in mathematics, with particular emphasis placed on problem-solving skills and good habits.
Our Windows Server 2012 course covers the new features and enhancements for transforming virtualization and cloud computing, which have been made available with Windows Server 2012. Our training is designed to assist you in gaining a level of proficiency that can only be taught through hands-on labs, simulations, and the real-world application of skills. This course provides students with valuable knowledge and skills that directly transfer from the classroom to the workplace.
Each company has its own unique business objectives, but they all share a common need to measure customer satisfaction if they want to meet this objective. This course discusses ways to measure satisfaction, which in turn helps companies deliver exceptional customer service.
Medical Billing is listed as one of the fastest growing professions in allied health. The medical industry is experiencing a tremendous demand for individuals with knowledge of medical office operations, which includes diagnostic and procedural insurance forms processing. This Medical Billing course covers all the plans that are most commonly encountered in clinics and physicians' offices.
Accurate processing of health insurance claims has become more challenging and demanding as health insurance plan selections have rapidly expanded. These variations, combined with adjustments in state and federal regulations affecting the health insurance industry, are a perpetual task to health care personnel.
Medical Coding is listed as one of the fastest growing professions in allied health. The medical industry is experiencing a tremendous demand for individuals with knowledge of medical office operations, which includes diagnostic and procedural coding.
Get started today in the fast pace world of a Medical Office Assistant! Our online course will teach you all the skills you need to know to get a job in the medical field as a Medical Office Assistant.
Quickly master the basics of medical terminology and begin speaking and writing terms almost immediately! This course omits time-consuming, nonessential information and helps you build a working medical vocabulary of the most frequently encountered suffixes, prefixes, and word roots.
Our Medical Terminology and Anatomy for ICD-10 Coding course helps you prepare to code accurately and effectively using the ICD-10-CM/PCS code set while gaining a complete understanding of relevant medical terminology and anatomy. Whether you are new to medical coding or transitioning from ICD-9-CM to ICD-10-CM/PCS, you will learn the anatomy necessary for accurate coding, including the locations of hundreds of arteries, muscles, nerves, and other anatomy.
Medical terms can be complex, confusing and difficult to memorize. By understanding the origins of the words and their building blocks - such as roots, prefixes and suffixes, the terminology will make sense and be easier to use in everyday settings such as doctor’s offices, labs, pharmacies, hospitals and clinics. This course is structured to help you break down commonly used terms and understand how medical terminology relates to body parts, diseases and procedures.
Our Medical Transcription course creates a simulation approach to medical transcription that will give you a working knowledge of the medical reports most commonly used in both inpatient and outpatient care settings. You will transcribe 100s of real medical reports. The course provides an overview of basic typing skills, proper transcription techniques, punctuation fundamentals, and proofreading guidelines.
By learning simple methods of editing used by professionals that you can apply to any document, this course gives you the editing skills needed to produce documents that are error-free. Our Medical Transcription Editor course is designed to teach and reinforce essential skills for medical editors. Provided in this course are close to 200 medical reports and their corresponding audio files.
The Center for Medicare and Medicaid Services known as CMS has released the 9th and final chapter for the Prescription Drug Benefit Manual regarding a program to control fraud, waste and abuse. This course provides both interpretative rules and guidelines for Part D plan sponsors on how to implement the regulatory requirements to have in place a comprehensive fraud and abuse plan to detect, correct and prevent fraud, waste, and abuse as an element of their compliance plan.
Our Medium/Heavy Diesel Automotive Technician three-part course series covers industry trends and current technology to provide an in-depth guide to highway diesel engines and their management.
Our Medium/Heavy Diesel Technician Exam Prep course prepares students to sit for the National Institute for Automotive Service Excellence (ASE) T1-T8 certification exams. This course outlines specific ASE tasks and content related to their diagnosis, maintenance, and repair. Students will practice with pretests and ASE style exam questions to fully prepare for the exam and become familiar with its format.
Menopause is a point in time when women have their last menstrual cycle. It is a common mistake to use the word menopause to describe the whole transition leading up to this point. This course provides information on the changes associated with menopause and the transition leading up to menopause.
This Mental Health Technician course provides a solid background in mental health so you can work comfortably with clients who exhibit both effective and maladaptive behaviors. Nurses, case managers, psychiatric technicians, direct care providers, and other health care professionals will increase their awareness and understanding of a holistic view of mental health care with this comprehensive online training program.
Racial and ethnic minorities bear a greater burden for unmet mental health needs and suffer a greater loss to their overall health and productivity. This course will provide an overview of the components of cultural competence in providing mental health services as well as general information for working with specific racial and ethnic groups and a vision for improving access and removing barriers to mental health care.
By the year 2030, more than 15 million older adults will experience a mental illness and experience an increased risk for inappropriate medication treatment and lower quality of care. This course will cover the current research findings about older adults and mental illness as well as ongoing stigmas and discrimination and methods to successfully address those barriers.
Microsoft Office Access 2013 helps you create databases to track and report information with ease. Data is automatically stored in a SQL database for safe-keeping and you can easily share your applications with colleagues. Get started quickly with prebuilt applications that you can modify or adapt to changing business needs. Collect information through forms in e-mail or import data from external applications.
Microsoft Office Excel 2013 is a powerful tool you can use to create and format spreadsheets, and analyze and share information to make more informed decisions. With the Microsoft Office Fluent user interface, rich data visualization, and PivotTable views, professional-looking charts are easier to create and use. You will learn how to print spreadsheets, add hyperlinks, save worksheets as web pages, and more!
Microsoft Office Excel® 2016 is a powerful tool you can use to create and format spreadsheets so you can more easily analyze data, share information, and make more informed decisions.
Microsoft Office Outlook 2013 provides valuable solutions for managing everyday information, such as important tasks and e-mails. Outlook 2013 delivers a streamlined process for searching through communications, organizing work and sharing information with others. This course will help you identify the basic features of Outlook but also provides ideas for customization, shortcuts, tips and tricks that make even the most mundane task interesting.
Microsoft Office PowerPoint 2013 gives you more ways to create and share dynamic presentations with your audience than ever before. Exciting new audio and visual capabilities help you tell a crisp, cinematic story that's as easy to create as it is powerful to watch.
Whether you want to give a sales presentation to a new client, share some ideas with your staff, or give a speech to key stakeholders, PowerPoint gives you the tools you need to create attractive visual aids that support your words, while helping your audience remember your key points. This course on Microsoft PowerPoint 2016 for Advanced Users discusses the more sophisticated and complicated features available in PowerPoint.
Microsoft Office PowerPoint® 2016 gives you many ways to create and present your ideas in a visually appealing way. You will learn to create your own professional-looking presentation using custom shapes, animations, Smart Guides, and templates. You will learn to use Presenter View to show a full slide to your audience on one display while you view your slide notes and see upcoming slides on a second screen.
Microsoft Office Word 2013 combines a comprehensive set of writing tools to create and share professional-looking, dynamic documents using familiar writing, reviewing, and data integration capabilities. Students will learn how to navigate Microsoft Office Word 2013 software at the feature and functionality level. Our Microsoft Office Word 2013 course will show you how to create and edit professional looking documents for a variety of purposes and situations.
Microsoft Word 2016 combines a comprehensive set of writing tools to create and share professional-looking, dynamic documents using familiar writing, reviewing, and data integration capabilities. Students will learn how to navigate Microsoft Word 2016 software and use the many design features available in the program. Our Microsoft Word 2016 course will show you how to create and edit professional-looking documents for a variety of purposes and situations, whether at home or on the job.
If you're looking for a way to get up to speed quickly on the newest version of Microsoft® Office, this course offers step-by-step instructions to make it easy. Office 2010 has new features and tools to master, and whether you're upgrading from an earlier version or encountering the Office applications for the first time, you'll appreciate this simplified approach.
This course covers:
If you're looking for a way to get up to speed quickly on the newest version of Microsoft Office, this course offers step-by-step instructions to make it easy. Office 2013 has new features and tools to master, and whether you're upgrading from an earlier version or encountering the Office applications for the first time, you'll appreciate this simplified approach.
This course covers:
If you're looking for a way to get up to speed quickly on the newest version of Microsoft Office, this course offers step-by-step instructions to make it easy. Office 2016 has new features and tools to master, and whether you're upgrading from an earlier version or encountering the Office applications for the first time, you'll appreciate this simplified approach.
This course covers:
PODCAST (Brain Science): Dr. Bill Uttal addresses whether brain imaging can tell us how the brain creates the mind and addresses flaws in current research and analysis.
PODCAST (Shrink Rap Radio): By being mindful of how you are feeling you can begin to make changes. Karen Sherman speaks about her book, Mindfulness and The Art of Choice.
Language is an integral part of the human experience. Children learn language, despite its complexity and challenges, without much intervention by others. In fact, it is language that has made much of human accomplishment possible. This course will introduce you to aspects of language and language learning through key definitions, language's unique attributes, and the varieties of language that exist.
The organization of language helps to understand and appreciate how children accomplish what they do in just a few years. Proficiency in language does not require speakers to have a conscious knowledge of the formal structure of language. The infant brain has the capacity to acquire all of the structures of any language spoken on earth. This course will take a look at how children acquire the structures of language as well as how linguists understand the complex structures of language.
By age 2, young children can speak clearly enough to be understood and will continue to develop a substantial vocabulary and complexity to their language. The process of language development occurs throughout childhood. This course covers the skills necessary to acquire a first language as well as the environmental factors that affect learning. This course also discusses the mistakes children make as they learn language and what the mistakes tell us about what children are learning.
Current projections based on the 2010 U.S. Census suggest that the number of residents over the age of 5 speak a language other than English in the home. Second language learning in children bears a strong resemblance to first language learning. Due to bilingualism being the norm globally, there is much information available on second language learning. This course will focus on bilingualism, and how second language learning is different in the home and the school.
When we are born, our brains have their entire development capacity though the environment greatly influences the course of development. What we eat, how well we sleep, the types of engagement we have intellectually all stimulate the brain growth necessary for cognitive development in our early years and beyond.
Much of language development occurs well before children are even able to use language. Once children begin to acquire language, their growth is accelerated because of the close link between language and cognition. While each child has a unique developmental path, language development has more similarities than differences. While children may reach different stages of language development at different times, the progression through those stages remains relatively stable.
Preschool is a time when language learning noticeably grows. A rich early learning environment includes using objects and visuals to make meaning clear and to invite children to participate in storytelling and conversation. While there are biological components to language acquisition, children learn language to communicate. In fact, one of the major tasks of learning a language is learning to use language appropriately.
Most children acquire language with little apparent effort, and it can make language acquisition seem like a simple developmental process. The complexity of language acquisition is often unclear until a child has difficulty with some aspect of speech or language. Regardless of the type of difficulty, families and educators play a significant role in the early diagnosis and treatment of communication disorders.